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Sales Advisor at Club Med

Explore Travel Sales Advisor roles. Help clients plan unforgettable vacations. Skills & opportunities at Club Med.

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What is the role of a Sales Advisor at Club Med?

The Sales Advisor plays an essential role at Club Med. They turn a vacation plan into an unforgettable experience. As a brand ambassador, they support every client, whether traveling alone, as a couple, or with family, in designing a stay that perfectly matches their needs. By listening carefully to clients' preferences, they offer personalized solutions based on each person’s profile, expectations, and budget. 
To do this, Sales Advisors have in-depth knowledge of Club Med’s offerings, including its Resorts, themes, seasons, packages, and Premium services. This expertise allows them to create tailor-made holidays and deliver travel experiences that meet the highest expectations.
Their role goes beyond booking a trip. They support clients throughout the entire customer journey, from the first point of contact to the final booking, while also ensuring thorough after-sales follow-up. They make full use of Club Med’s internal tools, including CRM and reservation systems, and consistently uphold the high-quality service standards that define the brand.

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Key skills needed to become a Sales Advisor at Club Med

Previous experience in travel sales is appreciated for the Sales Advisor role. However, many skills can also be developed through Club Med’s internal training programs.
Strong digital skills are essential. Sales Advisors must be comfortable using reservation management systems (GDS), customer relationship management (CRM) tools, and customer databases to handle requests efficiently.
They must also excel in both written and verbal communication to build trust, understand customers’ needs, and provide expert guidance.
Responsiveness and adaptability are crucial qualities for success in this role. Sales Advisors must be able to handle unexpected situations calmly and provide effective solutions while respecting Club Med’s commercial procedures.

What training is required to become a Sales Advisor?

The Sales Advisor position is accessible with a two-year higher education qualification (equivalent to an associate degree) in tourism, sales, or a similar qualification obtained abroad.
Several educational paths are particularly relevant, including Tourism studies, Sales and Customer Relationship programs, or Business and Marketing qualifications with a specialization in tourism.
Additional qualifications can be valuable when applying, particularly IATA certification or proficiency with reservation management systems (GDS) such as Amadeus and Galileo.
Previous experience in customer relations or within a travel agency, whether in-person or online, is recommended and highly appreciated.
At Club Med, every new team member benefits from internal training, whether they are experienced professionals or career shifts. This training helps Sales Advisors become familiar with Club Med’s products, digital tools, and unique customer service approach.

Employees working at individual desks in a shared office space, using computers in a calm and collaborative work environment.

The personal qualities Club Med looks for

Beyond technical skills, interpersonal qualities are equally important at Club Med. Active listening and empathy are particularly valued, as they are essential for understanding customer expectations and identifying their needs.
A genuine curiosity about destinations is also highly appreciated. It encourages Sales Advisors to learn about Club Med Resorts and their unique features. Attention to detail is equally important for delivering personalized recommendations. Sales Advisors must be able to share their passion for travel and inspire customers from the very first interaction.
Team spirit and the ability to collaborate are also essential in an environment where daily interactions with marketing, logistics, and after-sales teams are common.
Sales Advisors may face periods of high activity, particularly during holiday seasons or flash sales. They must be able to remain calm and demonstrate diplomacy to manage these situations effectively.

Why work as a Sales Advisor at Club Med?

Working a season at Club Med means experiencing a unique professional adventure in a collaborative, dynamic, and multicultural environment. It also means joining a globally recognized brand with a unique portfolio of premium products and exclusive experiences, serving a loyal clientele seeking exceptional service.
Sales Advisors also have the opportunity to travel as part of their role to discover different Club Med Resorts. These immersive experiences allow them to experience Club Med firsthand and authentically share those experiences with clients.
Club Med values continuous learning and offers numerous career development opportunities, making it an excellent steppingstone toward a rewarding career in France or abroad.
Dreaming of becoming a Sales Advisor in the tourism industry? Join us today and be part of the journey!

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