Soft skills: a key asset at Club Med

What Are Soft Skills in the Professional World?

At Club Med, these qualities are at the heart of collective achievement and help create a healthy, harmonious workplace. Complementary to hard skills (technical competencies), soft skills are becoming increasingly important in recruitment processes. Candidates who demonstrate emotional intelligence, adaptability, communication skills, and good stress management are particularly sought after by recruiters. These soft skills make it easier to work collaboratively and greatly contribute to a company’s overall performance. Today, technical know-how alone is not enough — employers are primarily looking for personalities capable of embodying their values.

A Receptionist and his Manager are talking behind a reception desk

Why Are Soft Skills Crucial at Club Med?

Soft skills are fundamental at Club Med because they are central to our culture and values. We value qualities such as enthusiasm, passion, team spirit, and attention to detail, because they reflect the Club Med spirit and help deliver an unforgettable experience to our guests. Indeed, beyond technical expertise, it is the personality and human qualities of our employees that make the difference. These skill sets allow them to better meet guests’ expectations and to collaborate effectively with colleagues and supervisors. Soft skills also foster integration into a dynamic, multicultural environment and help create unique moments for our guests.

The Behavioral Skills We Look For at Club Med

Qualities such as kindness, teamwork, a strong sense of service, and attentive listening are essential. They make it possible to provide premium service while creating a friendly atmosphere. Every guest is unique, which is why we enjoy offering personalized touches to each — like a glass of champagne for a birthday or a beautifully set table. For us, details make all the difference! Teamwork is also a key skill, as it ensures the smooth running of the resort. Whether you are a maintenance technician or a kitchen assistant, mutual support and solidarity are invaluable personal qualities.

How to Showcase Your Soft Skills in a Job Interview

During an interview at Club Med, it’s crucial for candidates to give concrete examples demonstrating their soft skills as well as their transferable competencies. Explaining how you’ve handled stressful situations or collaborated effectively with a multicultural team is a good starting point. It is also important to adopt an enthusiastic and open attitude right from the moment you arrive at the interview. Here are a few examples of situations that highlight soft skills for recruiters:

- When I worked as a receptionist, we experienced a surge in guest arrivals. I decided to help my colleagues at the reception desk, which allowed us to assist all guests on time.
- As an activity leader, I noticed that a child felt a bit left out. I invited them to join a small activity and, gradually, they gained confidence and ended up playing happily with the group — both the child and the parents were delighted!

Soft Skills vs. Hard Skills: Finding the Balance

At Club Med, achieving the right balance between technical know-how and soft skills is essential. Technical skills help you perform your tasks, but personal skills are what allow you to integrate smoothly into the team — and that makes all the difference! Indeed, know-how and interpersonal skills are complementary in the job market. For example, a head chef who prepares delicious meals but struggles to manage stress can disrupt team morale. Similarly, an enthusiastic activity leader who isn’t well organized may disappoint guests. At Club Med, our employees master both sets of skills to create unforgettable moments of happiness for our guests.

Developing Soft Skills at Club Med

We place great importance on skills development within our teams. The personal and professional growth of our employees is at the heart of our mission. As a committed company, we offer numerous opportunities to assess and improve both professional and interpersonal abilities. That’s why we created the University of Talents by Club Med, the Mountain School dedicated to managers, and our Academy Weeks. These continuous training programs and personal development workshops have been specially designed to help our talents grow. From their very first day, our team members can acquire new competencies and progress in their career and personal development journeys.

Conclusion: Join Club Med to Nurture Your Soft Skills

Applying to Club Med means choosing a career where both technical and personal skills are equally essential. Ready to unlock your potential? Join us and experience a unique professional adventure!

A Receptionist giving a paper to a client

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