Soft skills examples: key soft skills to highlight at Club Med

What are soft skills?

By definition, behavioral skills, or soft skills, refers to the full set of a person’s behavioral competencies in a professional context. At Club Med, personal qualities are just as important as technical expertise, as they are essential to creating a harmonious working environment.

A Tennis Instructor teaching a class to Club Med guests.

Why are soft skills crucial in a professional environment?

Long considered secondary to technical skills (hard skills), soft skills are now essential in the recruitment process. Like technical know-how, they have a direct impact on a company’s performance. Soft skills reflect how a person interacts with colleagues, management, and clients. During a job interview, qualities such as active listening, stress management, or emotional intelligence can make all the difference in the eyes of recruiters.

Soft skills valued at Club Med

At Club Med, we are deeply committed to creating authentic and unforgettable experiences for our guests. To achieve this, we enjoy surrounding ourselves with people who share our passion for the art of living together. Our G.Es (Gentle Employees) and G.Os (Gentle Organizers) demonstrate a strong collaborative spirit and carry out their roles with enthusiasm. Attention to detail is also a highly valued skill, ensuring our guests receive exceptional service.

A Spa Therapist performing a treatment on a Club Med guest.

Behavioral competencies sought at Club Med

Passion and enthusiasm

In a professional setting, enthusiasm and passion can transform the workplace atmosphere and strengthen team cohesion. At Club Med, whether you are an activity leader or a receptionist, we count on your positive attitude to spread contagious energy and create unique moments for our guests.

Teamwork

Within our Resorts, teamwork is essential, as all our services are interconnected (activities, food & beverage, front desk, accommodation...). Our G.Es & G.Os (Gentle Employees, Gentle Organizers) work together toward a shared goal: delivering unforgettable vacations to our guests.

Attention to detail

Do you like everything to be perfect for your guests? So do we! Writing a personalized card for a couple celebrating their wedding anniversary, making sure the cutlery shines, or helping guests whenever needed: these small gestures make all the difference at Club Med.

Service mindset and kindness

Anticipating and understanding guests’ needs are the keys to exceptional service. We ensure that every guest feels unique by personalizing their welcome, offering assistance, and sharing meaningful moments.

Examples of soft skills in a job interview

Tips for expressing your soft skills effectively

Facing a recruiter during a job interview can sometimes feel intimidating. To avoid being caught off guard, here are a few concrete examples to illustrate your soft skills:
- When I was a manager, I used my conflict management skills to resolve tensions within the team, which allowed us to meet our objectives on time.
- My previous role as a server helped me develop strong communication and customer service skills, contributing to greater customer loyalty.
- During an order preparation process, a colleague was struggling, so I suggested dividing the tasks, which enabled us to deliver on time.

A Kitchen Chef preparing a dish at Club Med.

Highlighting interpersonal skills at Club Med

Have you just secured a job interview with one of our teams? To maximize your chances and showcase your strengths, here are a few tips. From the moment you arrive, adopt an open and enthusiastic attitude, bright, positive personalities are always welcome. During the interview, candidates are encouraged to connect the expected skills with their personal qualities. For example: "In my previous role as an activity leader, I organized a game that truly transformed the group atmosphere. I noticed participants smiling and having fun, it was incredibly rewarding!"

How to develop your soft skills

Nothing beats hands-on experience when it comes to developing soft skills! At Club Med, you enhance your professional and interpersonal abilities in a multicultural and open environment. Whether you are a graduate or not, changing careers or working seasonally, we are primarily looking for candidates ready to embrace a rich and unique professional experience. It is the perfect opportunity to strengthen kindness, autonomy, and adaptability. Training or reflecting on areas for improvement can also be effective levers. But how do you identify your soft skills? Self-reflection on your personality is a good starting point, but asking those around you can also provide a more objective outside perspective. So reach out to colleagues, friends, or former coworkers for feedback. It's an excellent way to grow and acquire new skills!

A Bartender during her shift at Club Med.

Conclusion: the importance of soft skills at Club Med

Highly valued by employers, soft skills promote successful integration within companies, especially at Club Med. Enthusiasm, kindness, and team spirit are part of our DNA. Do you share our vision and values? Join the adventure and come work with us!

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