Meetings And Events Manager

GENERAL MISSIONS:
He/she performs all his/her missions in accordance with internal procedures and the legal framework:

COORDINATION
• Guarantee the proper application of the clauses of the customer contract and the smooth running of operational logistics.
• Be a driving force to develop M&E standards in line with customer expectations and in Club Med's economic interest
• In collaboration with the customer service representative, prepare the program for site visit
• Manage the tracking visits and contribute to the drafting (with the customer manager) of the report at the end of the stay
• Distribute files among the various operation managers to ensure the best follow-up of events
• Assist your team in difficult customer relationships and complex situations,
• Ensure that the program (MEGA) sent by the Sales Office for each group is distributed to the village services
• Ensure its feasibility & implementation by various departments, challenge the managers concerned regarding possible alternatives if necessary
• Coordinate the programs of various groups present (use of space, room occupancy, etc.)
• Welcome the client throughout his stay and ensure follow-up by the operations manager concerned.
• Be present at key moments of the event.
• Develop local sales in the village by promoting profit centres.
• Advise and guide the sales offices in the setting up and logistics of Meetings & Events operations in conjunction with the Village's services.
• Respond to sales offices as quickly as possible and be proactive.
• Check, at the end of the stay, documents relating to the regularisation of the group's accounts receivable (reconciliation of planning + ancillary services), to edit the final invoice
• Ensure that the various services have been invoiced.
• Coordinate and host eductours, discovery stays or internal seminars.
• Manage the meeting room occupancy schedule.
• Know and be known by local competition.
• Contribute to the updating of product information provided to commercial teams

HYGIENE AND SAFETY
• To ensure the preservation and maintenance of meeting rooms, equipment and materials.
• To know and enforce health and safety standards and all emergency and evacuation procedures.
• To ensure the application of regulations and standards and corrective actions, if necessary
• Ensure good waste management in the service (sorting, collection…)
• Ensure good management of dangerous products in the service (storage, protection equipment…)
• Limit electricity and water consumption

• With the help of the Hygiene and Safety referent of the resort, assess professional risks each season for his/her department and define an action plan to ensure their controle

INTERNAL CONTROL

• Know the processes, procedures, and master the tools in use in his/her service, and ensure they are known and mastered by his/her team

• Ensure that the key controls applicable to his/her service are performed at the expected frequencies, and properly documented

• Complete the internal control self-assessments for his/her department with the Financial Manager / Referent when they are communicated by the audit (twice per year)

MANAGEMENT
• To demonstrate leadership skills
• Adopting a coaching attitude in his/her management
• Ensuring the reception, establishment and integration of GO/GE from his/her service
• Setting personal goals and coach or evaluate team members or associates
• Supervising and animating a transverse logic
• Implementing and respecting HR procedures and their validation by their own manager
• Managing by proximity: show, train and enforce
• Be seen as an example by teams and clients

KEY PERFORMANCE INDICATORS (KPI)
CLIENT
• Customer’s feedback on reactivity (response time), quality of responses
• Satisfaction for the service delivered at the resort (respect of contractual engagement and professionalism of the team)

BUSINESS
• Additional sales
• Confirmation after check-in

PEOPLE
• Team development
• Teams turnover %
• Respect for rules