Conseiller(E) de ventes - CDD
Uccle, Brussels Capital Other
Job ID R-44190 Category Sales
Lieu : Uccle
Rattaché à un responsable d’agence et au sein d’une équipe de 4 à 10 personnes, vous êtes un véritable Ambassadeur de la marque auprès de nos clients, un designer d’expériences de voyage et vous contribuez grâce à votre expertise, à l’atteinte des objectifs de ventes et de satisfaction client. Dans ce cadre, vos missions principales seront les suivantes :
1) Être un acteur clé de la considération client
Accueillir son client en face à face et/ou au téléphone en adoptant une posture premium
Créer une relation personnalisée et durable avec son client, en l’accompagnant proactivement tout au long de la vente
Assurer le suivi et la satisfaction de son client
2) Créer une expérience de voyage sur mesure
Recueillir/Comprendre les attentes et les motivations de son client
Le conseiller pour créer un voyage sur-mesure
Valoriser les destinations, les produits et l’expérience Club Med
3) Développer son activité commerciale
Développer son chiffre d’affaires par le recrutement, la fidélisation et la vente de prestations complémentaires
Identifier les opportunités commerciales de son client (M&E, Partenariat, Parrainage, Influenceur, Recommandation)
Mettre à jour et suivre la donnée commerciale (fichier client, data catching, suivi réclamation)
Profil recherché :
Vous disposez d’une très bonne connaissance du voyage et de l’industrie du tourisme
Vous êtes passionné par le voyage et vous possédez une réelle fibre commerciale
Vous maitrisez la technique de vente et la négociation et vous disposez d’une grande aisance relationnelle
Vous êtes persévérant, proactif, curieux et enthousiaste
Vous aimez travailler en équipe
Vous avez une appétence digitale (pack office et outils de vente)
Rattaché à un responsable d’agence et au sein d’une équipe de 4 à 10 personnes, vous êtes un véritable Ambassadeur de la marque auprès de nos clients, un designer d’expériences de voyage et vous contribuez grâce à votre expertise, à l’atteinte des objectifs de ventes et de satisfaction client. Dans ce cadre, vos missions principales seront les suivantes :
1) Être un acteur clé de la considération client
Accueillir son client en face à face et/ou au téléphone en adoptant une posture premium
Créer une relation personnalisée et durable avec son client, en l’accompagnant proactivement tout au long de la vente
Assurer le suivi et la satisfaction de son client
2) Créer une expérience de voyage sur mesure
Recueillir/Comprendre les attentes et les motivations de son client
Le conseiller pour créer un voyage sur-mesure
Valoriser les destinations, les produits et l’expérience Club Med
3) Développer son activité commerciale
Développer son chiffre d’affaires par le recrutement, la fidélisation et la vente de prestations complémentaires
Identifier les opportunités commerciales de son client (M&E, Partenariat, Parrainage, Influenceur, Recommandation)
Mettre à jour et suivre la donnée commerciale (fichier client, data catching, suivi réclamation)
Profil recherché :
Vous disposez d’une très bonne connaissance du voyage et de l’industrie du tourisme
Vous êtes passionné par le voyage et vous possédez une réelle fibre commerciale
Vous maitrisez la technique de vente et la négociation et vous disposez d’une grande aisance relationnelle
Vous êtes persévérant, proactif, curieux et enthousiaste
Vous aimez travailler en équipe
Vous avez une appétence digitale (pack office et outils de vente)
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