Established in 1950, Club Med are the pioneers and the leaders of premium all-inclusive holidays for families and active couples. Club Med has been continuously innovating over the last 60 years and now offers close to 80 ski and sun resorts across the globe. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.
Its success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience
You will be part of the Indirect Sales and Meeting & Events UK, Ireland and Nordics dynamic team made of 8 talented people. You will be directly reporting to the Director of the team
The Role & Missions:
The Back-Office Executive is a strategic pivotal role among the Indirect / Meeting & Event team. The mission of the position is ultimately to ensure a thorough and smooth process from contract set up to payment follow up. The position not only covers trade but also Meeting & Events activities which ensure a 360 view of the team actions. The main duties are the following:
Sales agreement contract production
Keeping our sales reservations system up to date (VAT number, commission level, set up of agencies, etc.)
Invoice production for Meeting & Events
Ensuring payments are received on time according to our Terms & Conditions:
Production of weekly statements
Bank statement and credit card payment reconciliation
Managing the daily floats including resolving any discrepancies
Managing chargeback cases
Reporting to track payments collection
Raising credit notes
General admin, mails collection, manage back office mailbox
Software you will use:
Advance Microsoft office skills. Expert level in Excel (Formulas, Pivot tables…), Word, Outlook…
NA (internal sales reservation system)
HiPay, HSBC.net, Ingenico Ogone.
Indirect payment systems – TAPS, ACAS.
2-3 years of experience in admin position
Excellent phone & written manners and customer service skills
Good analytical skills
Team player, proactive well organized and rigorous
Through and trustworthy
Fluency in English
25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)
Half day on xmas eve and NYE days
3 weeks of Club Med vacations per year under Club Med policy (for staff member plus one free staying guest with estimated yearly value of up to £30k)
Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months
Private Healthcare insurance
30% of office commute costs reimbursed each month
Annual Christmas party and other social events arranged by social committee as well as off-site team building.
Strong internal mobility and development opportunities
Customer oriented, argumentative skills, oral and written communication skills, good stress management
" Working in our Europe and Africa Business Unit is accompanying each customer to their next successful Club Med experience. It's about creating a seamless, omnichannel customer journey. The BU will be responsible for bringing 9 new resorts to market over the next 3 years and will play a decisive role in the company's growth. "
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