Travel Adviser

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    Travel Adviser
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    Job type

    Permanent contract

    Location

    Londres

    Job reference
    R-20850
    Type

    Offices

    Presentation

    Established in 1950, Club Med was the first one to offer all-inclusive holidays. It has been constantly innovating over the last 60 years to become a reference within the travel industry with over 80 villages around the world and a cruise sailing ship, the Club Med2. Club Med offers now to its clients a new way of experiencing vacations in its upscale friendly and multicultural villages.

    Its success comes from its commitment to satisfy its clients and make them happy.

    To achieve this goal Club Med relies on the hard work and expertise of its staff, the G.Os( "Gentils Organisateurs", French for Kind Organisers).

    Operational missions

    • Managing large amounts of inbound and outbound calls in a timely manner
    • Maximize both direct and indirect sales, through an optimisation of his/her own performance in accordance to his/her objectives (budget)
    • Ensure the highest level of customer service
    • Contribute to the overall team productivity and sales development

    Profile

    • Education: minimum A level

    • Job experience: At least one year of Call Centre sales with Ski knowledge/specialist, long haul specialist, travel experience.
    •  Fluent in English
    • Valid visa to work in UK.
    • Amazing communication skills (especially over the phone) and customer care skills
    • Clear and friendly telephone voice
    • Ability to work under pressure and meet targets
    • Ability to multi-task and manage time effectively
    • Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team

      Skills needed for the job

    • Knowledge: Club Med range of services and products, B2B and/or B2C sales conditions, sales processes, Group & NMEA Sales policy
    • Skills: Client oriented, argumentative skills
    • Technical skills (tools): Computer skills, NA, outlook, word
    • Training sessions will be organised regularly to keep you up to date with our tools and processes

    You will work in Offices

    • You'll be working in multi-cultural and considerate teams
    • You’ll be a key player in your own professional development thanks to a strong policy of internal and international mobility
    • You’ll be part of creating unforgettable moments for our clients and our teams at the Resorts
    • You'll develop your skills by participating in the ambitious projects of a company looking to the future and innovation

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