Flight Coordinator

    Flight Coordinator
    Job type

    Permanent contract

    Location

    Londres

    Job reference
    R-43072
    Type

    Offices

    Operational missions:

    Mission 1 :  Supporting the Call Centre by completing transportation requests

    • Effectively completing all transportation requests within 4 hours (wherever possible)
    • Finding the best flights and pricings for the client in line with their needs
    • Supporting the call centre and clients with any changes to their flights
    • The booking of ancillary services

    Mission 2 :  Administration of both Amadeus and the in-house reservation system

    • Issuing / reissuing tickets
    • Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues
    • Completing scheduled changes within Amadeus and informing the customer
    • Check no-shows and cancellations
    • Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements
    • Accurately programming flights into the in-house reservation system

    Mission 3 : Handling group requests efficiently for the Meetings and Events department

    • Finding effective and cost efficient group flights for the Meetings and Events department
    • Completing passenger lists and seating requests as per the group’s needs
    • Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)

    Mission 4 :           Communicating travel information to clients (including schedule changes)

    • Proactively looking out for notices of airline strikes
    • Proactively looking out for any potential issues that would affect flights (weather, political situations)
    • Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner

    Mission 5 :  Assisting the Finance department in the reconciliation of Transport billings.

    Profile:

    • Education: Either university graduate or at least 3 years working in ticketing/ travel agency
    • Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus. Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team

    Skills needed for the job:

    • Job experience: At least 3 years working in ticketing/ travel agency

    • Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners
    • Skills: Sales oriented.
    • Technical skills (tools…): 3 years of Amadeus – ticketing, reissuing tickets, IT fares, Q administration, High computer literacy
    • Proactive, entrepreneurial spirit, open-minded, team player.
    • (Re)active, flexible, accurate & rigorous.

    Compensation package:

    • 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)
    • Birthdays off
    • Half day on xmas eve and NYE
    • 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)
    • Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months (90 days per year)
    • Private Healthcare insurance
    • Pension scheme
    • 40% of office commute costs reimbursed each month
    • Annual Christmas party and other social events arranged by social committee as well as off-site team building.
    • Strong internal mobility and development opportunities

    Job Type: Full-Time, Permanent

    Our blog articles

    Arthur, Head of Omnichannel Sales

    Interviews

    “Hello, my name is Arthur, I have been working at Club Med since January 2017 and I am now in charge... Read the article

    Club Med innovates with a new Workation experiment

    Press

    This innovative initiative, in line with the Club Med spirit of combining professional activity... Read the article

    Welcome to our new Club Med Boutique-Apartment in Lyon!

    Events

    To welcome future travellers, individuals or companies, as well as its partners, the group has taken... Read the article
    Anne Browaeys
    CEO France Europa Africa

    " Working in our Europe and Africa Business Unit is accompanying each customer to their next successful Club Med experience. It's about creating a seamless, omnichannel customer journey. The BU will be responsible for bringing 9 new resorts to market over the next 3 years and will play a decisive role in the company's growth. "

      Close
      Preference center

      I choose the type of communication I wish to receive from Club Med Jobs.

      Consult the legal informations
      Thank you! Your submission has been received!
      Oops! Something went wrong while submitting the form.

      Your changes have been taken into account