Flight Coordinator

Club Med profile:

Established in 1950, Club Med are the pioneers of premium all-inclusive holidays. Club Med has been continuously innovating over the last 60 years and now offers close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise.  Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.

Its success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience. 

To achieve this goal Club Med relies on the hard work and expertise of their staff, the G.Os ("Gentils Organisateurs", French for Kind Organisers).

Within our commercial Business Unit EAF, our Wimbledon office is looking for its future flight coordinator. You will be reporting to the Call Centre, Transport and Customer Relation Manager. You will be responsible for the efficient, accurate and smooth running of the transport department.

Responsibilities:

• Finding the best flights and pricings for the client in line with their needs

• Supporting the call centre and clients with any changes to their flights

• Accurately programming flights into the in-house reservation system

• Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues

• Completing scheduled changes within Amadeus and informing the customer

• Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements

• Finding effective and cost-efficient group flights for the Meetings and Events department

• Completing passenger lists and seating requests as per the group’s needs

• Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)

• Proactively looking out for notices of airline strikes

• Proactively looking out for any potential issues that would affect flights (weather, political situations)

• Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner

Your profile:

• university graduate or extensive experience working in ticketing/ travel agency

• At least 3 years working in ticketing/ travel agency

• Minimum 2 to 3 years of Amadeus – ticketing, reissuing tickets, IT fares, Q administration

• Virgin Atlantic Level 1 & 2 – Fares and Ticketing Courses is an asset

• Ability to adapt, be proactive and team player

Compensation package

• Fixed salary of 26 000 GBP

• 20 days annual leave, increasing by a day after 1 year service (to a max of 25 days)

• Birthdays off

• Half day on xmas eve and NYE

• 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)

• Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months

• Private Healthcare insurance

• Pension scheme

• 30% of office commute costs reimbursed each month

• Annual Christmas party and other social events arranged by social committee as well as off-site team building.

Job Type: Permanent.

Club Med is offering to sponsor the selected candidate should they not have the right to work in the UK.

Location: Wimbledon