Flight Coordinator

    Flight Coordinator
    Job type

    Permanent contract



    Job reference


    Operational missions:

    Mission 1 :  Supporting the Call Centre by completing transportation requests

    • Effectively completing all transportation requests within 4 hours (wherever possible)
    • Finding the best flights and pricings for the client in line with their needs
    • Supporting the call centre and clients with any changes to their flights
    • The booking of ancillary services

    Mission 2 :  Administration of both Amadeus and the in-house reservation system

    • Issuing / reissuing tickets
    • Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues
    • Completing scheduled changes within Amadeus and informing the customer
    • Check no-shows and cancellations
    • Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements
    • Accurately programming flights into the in-house reservation system

    Mission 3 : Handling group requests efficiently for the Meetings and Events department

    • Finding effective and cost efficient group flights for the Meetings and Events department
    • Completing passenger lists and seating requests as per the group’s needs
    • Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)

    Mission 4 :           Communicating travel information to clients (including schedule changes)

    • Proactively looking out for notices of airline strikes
    • Proactively looking out for any potential issues that would affect flights (weather, political situations)
    • Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner

    Mission 5 :  Assisting the Finance department in the reconciliation of Transport billings.


    • Education: Either university graduate or at least 3 years working in ticketing/ travel agency
    • Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus. Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team

    Skills needed for the job:

    • Job experience: At least 3 years working in ticketing/ travel agency

    • Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners
    • Skills: Sales oriented.
    • Technical skills (tools…): 3 years of Amadeus – ticketing, reissuing tickets, IT fares, Q administration, High computer literacy
    • Proactive, entrepreneurial spirit, open-minded, team player.
    • (Re)active, flexible, accurate & rigorous.

    Compensation package:

    • 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)
    • Birthdays off
    • Half day on xmas eve and NYE
    • 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)
    • Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months (90 days per year)
    • Private Healthcare insurance
    • Pension scheme
    • 40% of office commute costs reimbursed each month
    • Annual Christmas party and other social events arranged by social committee as well as off-site team building.
    • Strong internal mobility and development opportunities

    Job Type: Full-Time, Permanent

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