Club Med profile:
Established in 1950, Club Med are the pioneers of premium all-inclusive holidays. Club Med has been continuously innovating over the last 60 years and now offers close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.
Its success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.
To achieve this goal Club Med relies on the hard work and expertise of their staff, the G.Os ("Gentils Organisateurs", French for Kind Organisers).
Within our commercial Business Unit EAF, our Wimbledon office is looking for its future flight coordinator. You will be reporting to the Call Centre, Transport and Customer Relation Manager. You will be responsible for the efficient, accurate and smooth running of the transport department.
Finding the best flights and pricings for the client in line with their needs
Supporting the call centre and clients with any changes to their flights
Accurately programming flights into the in-house reservation system
Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues
Completing scheduled changes within Amadeus and informing the customer
Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements
Finding effective and cost-efficient group flights for the Meetings and Events department
Completing passenger lists and seating requests as per the group’s needs
Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)
Proactively looking out for notices of airline strikes
Proactively looking out for any potential issues that would affect flights (weather, political situations)
Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner
university graduate or extensive experience working in ticketing/ travel agency
At least 3 years working in ticketing/ travel agency
Minimum 2 to 3 years of Amadeus – ticketing, reissuing tickets, IT fares, Q administration
Virgin Atlantic Level 1 & 2 – Fares and Ticketing Courses is an asset
Ability to adapt, be proactive and team player
Fixed salary of 26 000 GBP
20 days annual leave, increasing by a day after 1 year service (to a max of 25 days)
Half day on xmas eve and NYE
3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)
Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months
Private Healthcare insurance
30% of office commute costs reimbursed each month
Annual Christmas party and other social events arranged by social committee as well as off-site team building.
Job Type: Permanent.
Club Med is offering to sponsor the selected candidate should they not have the right to work in the UK.
" Working in our Europe and Africa Business Unit is accompanying each customer to their next successful Club Med experience. It's about creating a seamless, omnichannel customer journey. The BU will be responsible for bringing 9 new resorts to market over the next 3 years and will play a decisive role in the company's growth. "
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