Guest Relation Agent

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    Job Job Description

    You are

    • Sociable, you know how to connect with our guests and build a trusting relationship.
    • Helpful and attentive, finding the right solution for all our guests.
    • Multilingual, you master at least two languages and are comfortable with international guests.

    You will

    • Ensure that guest stays are monitored and ensure the well-being of each guest with the aim of gaining their loyalty
    • Remain at the guest's service and respond to any requests related to their stay (translation, information about the Village and its surroundings, etc.)
    • Support the Front Desk team where necessary to facilitate the guest experience
    • Be proactive in making suggestions to their Manager to drive additional sales
    • Inform their Manager about any service malfunction or guest complaint and be proactive in putting forward suggestions to resolve these issues effectively

    You willYou will grow with us

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