Front Desk Agent - Charlevoix

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    Front Desk Agent - Charlevoix
    Job type

    Possibility of long term fixed-term contract or permanent contract


    Club Med Quebec Charlevoix

    Diploma in the relevant field preferred
    • Permanent contract
    • Competitive salary and healthcare package

    2-3 years experience in the field

    You are
    • Agile,flexible
    • Attentive
    • Good relational / customer relationship
    • Rigorous
    • Flexible
    • Reactive
    You will
    • Knowing perfectly all the standards, products and services offered in your village and Club Med in order to achieve a high level of satisfaction.
    • Professionally assisting guests on arrival and departure (check-in / check-out) and during their stay.
    • Making suggestions to your manager to improve daily operations.
    • Getting involved in realizing the turnover of additional sales
    • Knowing and applying the payment and billing policy and being responsible for all financial transactions in your workspace.
    • Handling common requests in correlation with “Guest Relation” service if necessary, and assuming the tasks when it is closed, while ensuring communication and follow-up.
    • Replacing the Night Audit or Night Receptionist according to the needs fixed by your manager.
    • Knowing and applying the Hygiene & Safety standards and all emergency and evacuation procedures and informing the customers of these standards and procedures

    They talk about their job

    Justine & Aline
    G.O Guests Relations
    Room Division Manager

    You will join the Reception team

    Hospitality is the very essence of life at our resorts. By joining the Reception team, you’ll have a key role to play, that of developing a high-quality customised relationship with our guests and offering them:

    • High service standards and an all-inclusive experience in an exceptional setting
    • Multilingual and multicultural staff speaking 3 foreign languages on average
    • Accommodation for 500 to 1,500 clients per week from all over the world

    What is it living in a Resort

    • You can go and discover our Resorts established in the most beautiful parts of the world
    • You'll experience unique life moments with the guests and/or your G.O and G.E colleagues, with whom you’ll forge bonds for life
    • You'll have the opportunity to learn and develop with the seasons, discovering new jobs and new services
    • You'll belong to multi-cultural teams, which share the values of being kind and open-minded.

    My CareerImagine your future career path

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