Front Desk Agent - Charlevoix

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    Front Desk Agent - Charlevoix
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    Job type

    job.sidebar.contract_types.Full time

    Location

    Club Med Quebec Charlevoix

    Diploma
    Diploma in the relevant field preferred
    Details
    • Permanent contract
    • Competitive salary and healthcare package
    Experience

    2-3 years experience in the field

    You are
    • Agile,flexible
    • Attentive
    • Good relational / customer relationship
    • Rigorous
    • Flexible
    • Reactive
    You will
    • Knowing perfectly all the standards, products and services offered in your village and Club Med in order to achieve a high level of satisfaction.
    • Professionally assisting guests on arrival and departure (check-in / check-out) and during their stay.
    • Making suggestions to your manager to improve daily operations.
    • Getting involved in realizing the turnover of additional sales
    • Knowing and applying the payment and billing policy and being responsible for all financial transactions in your workspace.
    • Handling common requests in correlation with “Guest Relation” service if necessary, and assuming the tasks when it is closed, while ensuring communication and follow-up.
    • Replacing the Night Audit or Night Receptionist according to the needs fixed by your manager.
    • Knowing and applying the Hygiene & Safety standards and all emergency and evacuation procedures and informing the customers of these standards and procedures

    They talk abouttheir job

    Justine & Aline
    G.O Guests Relations
    Xavier
    Room Division Manager

    You will join the Reception team

    Hospitality is the very essence of life at our resorts. By joining the Reception team, you’ll have a key role to play, that of developing a high-quality customised relationship with our guests and offering them:

    • High service standards and an all-inclusive experience in an exceptional setting
    • Multilingual and multicultural staff speaking 3 foreign languages on average
    • Accommodation for 500 to 1,500 clients per week from all over the world

    What is it living in a Resort

    • You can go and discover our Resorts established in the most beautiful parts of the world
    • You'll experience unique life moments with the guests and/or your G.O and G.E colleagues, with whom you’ll forge bonds for life
    • You'll have the opportunity to learn and develop with the seasons, discovering new jobs and new services
    • You'll belong to multi-cultural teams, which share the values of being kind and open-minded.

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