Front Desk Agent - Charlevoix

    Front Desk Agent - Charlevoix
    Job type

    Possibility of long term fixed-term contract or permanent contract

    Location

    Club Med Quebec Charlevoix

    Diploma
    Diploma in the relevant field preferred
    Details
    • Permanent contract
    • Competitive salary and healthcare package
    Experience

    2-3 years experience in the field

    You are
    • Agile,flexible
    • Attentive
    • Good relational / customer relationship
    • Rigorous
    • Flexible
    • Reactive
    You will
    • Knowing perfectly all the standards, products and services offered in your village and Club Med in order to achieve a high level of satisfaction.
    • Professionally assisting guests on arrival and departure (check-in / check-out) and during their stay.
    • Making suggestions to your manager to improve daily operations.
    • Getting involved in realizing the turnover of additional sales
    • Knowing and applying the payment and billing policy and being responsible for all financial transactions in your workspace.
    • Handling common requests in correlation with “Guest Relation” service if necessary, and assuming the tasks when it is closed, while ensuring communication and follow-up.
    • Replacing the Night Audit or Night Receptionist according to the needs fixed by your manager.
    • Knowing and applying the Hygiene & Safety standards and all emergency and evacuation procedures and informing the customers of these standards and procedures

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