応募

GENERAL MISSIONS
TRANSFERTS & G.M RELATION
• Organize pre-booked transport of customers: transfer / train / plane in accordance with the specificities of their bookings, having previously checked their identity.
• Manage customer requests for reservation changes and any new reservation requests.
• Contribute to the implementation of information relating to the departure of customers (billboard, television, individual letters of information to be deposited in rooms by the accommodation department)
• Assist GMs on arrival and departure in a professional manner to ensure effective delivery with a view to achieve a positive customer experience.
• Be present at airports & stations to ensure a quality reception
• Maintain a relationship of trust with external service providers associated with his activity
• Acquire a complete knowledge of Club Med standards, products and services in order to maintain a high level of satisfaction.
• Provide suggestions to your manager to improve your daily operations.
• Be involved in the realization of additional sales revenue, in particular transfer sales.
• Know and apply the company's internal payment and invoicing policy.
• Work with all village departments to meet a customer or internal need.
• Contribute to the management of daily customer requests and complaints and redirect to Member Relations (countries) if necessary.
• Assist the front desk team in daily operations by following internal procedures.

HYGIENE & SAFETY
• Know the contracts and commitments of service providers (taxis, buses, baggage handlers) to ensure effective organization in accordance with Club Med standards.
• Know and apply Health & Safety standards and all emergency and evacuation procedures and inform customers accordingly.
• Comply with the legal framework

• Limit electricity and water consumption

WASTE MANAGEMENT:

• Comply with the resort’s waste management and sorting rules, in accordance with local regulations and environmental standards, by ensuring that recyclable and hazardous waste is properly sorted and handled
• Maintain and ensure the cleanliness and accessibility of waste disposal areas

KEY PERFORMANCE INDICATORS (KPI)
CLIENT
• Customer satisfaction
• Efficiency of processing specific complaints / requests

BUSINESS
• Development of local sales
• Cash management / invoicing and collection

PEOPLE
• Knowledge/skills sharing