Welcome & Services Coordinator (M/W)

Job location: Resort — South Africa Beach & Safari

Contract type: Seasonal

Accommodation and meals provided: Yes

Required experience: 1 to 3 years

Who are we?
Club Med was founded in 1950 on the idea that the purpose of life is to be happy. The place to be happy is here. The moment to be happy is now.
Since then, our mission has been to create moments of happiness every day and share them with our guests, in nearly 70 Premium and Exclusive Collection Resorts located in the most beautiful destinations in the world.
To make this happen, we have something others don’t: the Club Med Spirit and our five core values of kindness, multiculturalism, responsibility, freedom and a pioneering spirit.
Today, Club Med is the world leader in premium all‑inclusive holidays. We are more than 25,000 Gentle Organizers (G.O) and Gentle Employees (G.E) from over 110 nationalities and cultures, working in Resorts, offices and agencies across more than 40 countries.

Your work environment
Work in an environment where comfort meets performance: we strive to equip our teams with high‑quality professional tools offering greater autonomy and ease.
Our pioneering spirit drives us to embrace innovations that enhance our employees’ working comfort and allow them to focus on what truly matters, the relationship with our guests.
Each of our Resorts welcomes guests and colleagues from multiple nationalities, creating countless opportunities for personal growth and multicultural exchange.

You are

• Sociable, able to build genuine connections and earn guests’ trust
• Helpful and attentive, ensuring guests always find solutions to their needs
• Multilingual, fluent in at least two languages (including English) and comfortable with international clientele
• Adaptable, capable of handling varied situations and conflicts with ease while using digital tools effectively

You will

• Assist guests from arrival to departure (check‑in/check‑out) and throughout their stay, including transfers and room changes
• Provide personalized service adapted to guests’ loyalty status and nationality
• Share all relevant information about the Resort, its surroundings, and Club Med standards, products and services
• Follow up on guest requests and complaints, communicating clearly across different channels — spoken, written and digital
• Manage front‑desk accounting operations: payments, guarantees, unsettled bills and billing control
• Contribute ideas to improve daily operations and enhance the guest experience
• Apply Club Med standards, hygiene and safety procedures, and know emergency and evacuation protocols
• Act as Night Receptionist when required by scheduling needs
• Actively contribute to generating additional resort revenue through on‑site sales

You will be a Gentle Organizer (G.O)
As a G.O, you will practice your profession with passion while also participating in key moments of our guests’ stay.
Whether interacting with them, sharing an activity or showcasing your talents on stage, you will help create unique and lasting memories.
Being a G.O is much more than just a job. It is about experiencing and sharing moments of connection and emotion within a multicultural team.

Your benefits
Focus on your mission, and enjoy the rest!
Discover all the benefits of joining us (depending on the country, these may vary slightly):

• Accommodation provided on site or nearby and meals included, with a fixed contribution
• Access to Resort facilities and activities (conditions apply): gym, swimming pool, outdoor activities… plus preferential rates at the boutique, spa, excursions, etc.
• Tailored training throughout your career to develop your skills and progress into new positions
• Internal and international mobility: over 120 jobs in 70 Resorts worldwide offering countless career opportunities