Leisure Product Owner SEAP & Japan

Mission

Aligned with Club Med’s overall strategy, the Leisure Product Owner:

• Contributes to the development and innovation of Leisure products across the three pillars: Ambiance, Family and Sports, bringing operational expertise and professional insights in line with the defined strategy.

• Coordinates the operational deployment of these evolutions and innovations, working closely with key stakeholders (Resort teams, Talent University, Purchasing, etc.).

• Conducts the Club Med Live program and local artist programming.

• Monitors the qualitative and quantitative performance of Leisure experiences across ESAP resorts, gathering operational feedback to identify opportunities for improvement.

• Provides on-site operational support and expertise based on needs identified by operational management.

• Participates in identifying and developing talent within the Leisure departments in collaboration with HR and resorts managements

Key Responsibilities and Scope

The scope of the role covers South East Asia, Pacific and Japan, with strong coordination and interactions at the region and global levels, across the three Leisure pillars.

• Maintain and elevate the current Ambiance, Sports and Family standards conformity in SEAP and Japan resorts.

• Manage the Club Med live Programmation for all perimeters.

• Contribute to impactful product evolutions in line with customer expectations.

• Serve as an operational point of contact for resort teams on day-to-day operational questions.

• Support the assessment of Leisure departments' compliance with EHS (Environment, Health & Safety) and CSR guidelines, in coordination with the Health & Safety department.

• Contribute to monitoring guest satisfaction indicators and support corrective action plans when necessary.

• Conduct regular resorts visits to support product execution and gather field feedback.

Main Responsibilities

1. Implementation and Optimization of Existing Products and Services

• Monitor industry trends and identify opportunities for innovation across Ambiance, Family and Sports.

• Contribute to product evolutions based on guest feedback, market trends and operational insights.

• Support the development and deployment of new Leisure concepts, including SOPs, SOE and operational guidelines.

• Coordinate implementation with resort teams, ensuring training, operational readiness and quality follow-up.

• Identify operational and HR impacts of product changes, in coordination with relevant stakeholders.

• Support annual OPEX and CAPEX planning and monitor budget execution within the Leisure scope.

2. New Resort Openings – Concept Design and Implementation

• Contribute to the design and functional layout of Leisure facilities, ensuring alignment with Club Med standards and guest expectations.

• Define SOE requirements and operational guidelines for Ambiance, Family and Sports activities.

• Coordinate Leisure operational readiness for new openings, including equipment, training and activity setup.

• Conduct post-opening evaluations to identify improvements for future projects.

3. Club Med Live Programmation

• Coordinate Club Med Live programming across SEAP and Japan resorts.

• Develop and maintain a local Club Med Live talent pool aligned with regional needs and trends.

• Monitor annual Club Med Live budgets and ensure effective cost management.

4. Talent Development – HR & Training Support

• Support recruitment, training and talent development priorities across Leisure departments.

• Collaborate with HR and Talent University to develop and update training programs.

• Contribute to talent identification, succession planning and mobility discussions.

• Provide operational guidance and coaching to Leisure managers during resort visits.

5. Health & Safety Compliance

• Collaborate with Health & Safety teams to maintain activity-specific safety standards and guidelines.

• Support compliance assessments of Leisure facilities, equipment and activities.

• Follow up on audit findings and contribute to corrective action plans.

6. Product Communication

• Coordinate with Product & Services Communication teams on Leisure product developments, innovations, renovations and new resort openings.

Key Indicators

• Timely delivery of roadmap initiatives across Ambiance, Sports and Family.

• Quality, relevance and guest satisfaction with Club Med Live and local artist programming.

• Compliance with safety requirements and operational standards.

• Improvement in guest satisfaction scores, including GMFB and social media feedback.

• Quality, feasibility and impact of proposed product innovations.

• Positive feedback from key stakeholders, including Operations, HR, Marketing and GMs.

Required Skills

Education

• Business School, Top-tier University or Hospitality School (Master's degree, Bac +5); Performing Arts / Event Management background is a plus.

• Operational experience in Ambiance, Sport or Family activities is a strong asset.

Knowledge, Skills, and Technical Competencies

• Strong creativity mindset, with a passion for artistic and entertainment programming.

• Service- and guest-oriented, innovative, trend-aware, and collaborative in project mode across departments.

• Practical, solution-driven, and implementation-focused, with strong organizational and time-management skills.

• Excellent interpersonal and negotiation skills, notably for artist and partner relationships.

• Resilient and adaptable, curious, proactive, and an active listener.

• Familiarity with CSR principles and practices is a plus.

Proficiency Levels and Required Languages

• Solid background in Ambiance, Sports and/or Family experience management; resorts operational expertise is essential.

• Prior experience in artistic or entertainment programming is a strong asset.

• Understanding of regional safety standards and Asian customer expectations and cultural context.

• Ability to support the assessment of Leisure departments' compliance with EHS and CSR guidelines.

• Fluency in English, both oral and written; French proficiency is a plus.