GENERAL RESPONSIBILITIES

PROVIDE QUALITY SERVICE

• Participate in the reception of F&B products, consumables and PMH
• Set up service counters and all dispensing points and workstations
• Keep the coffee shop clean and contribute to its friendly atmosphere
• Regularly check that products are properly displayed in the window, and that signage is correctly positioned in front of each product.
• Ensure permanent supply by maintaining a high level of anticipation and communication with the bar manager for beverages and the kitchen team for food products
• Manage coffee shop stock autonomously
• Greet and advise GMs on the choice of food and beverages available
• Take orders, prepare and serve food and beverages according to specific established techniques
• Present harmonious and attractive food products and reheat, if necessary, in accordance with specific techniques
• Ensure compliance with standards and procedures
• Report any malfunctions to manager
• Collect small hotel equipment (glasses, cups, glasses, trays…) from the room, or dedicated space
• If necessary, suggest products for sale and actions to increase sales
• If necessary, collect payment for items sold and record sales

KEEP THE COFFEE SHOP CLEAN

• Maintain and clean the workstation and equipment used, at any time
• Wash dishes
• Ensure self-service stations are clean before, during and after service
• Ensure that coffee shop furniture is clean and organized before, during and after service
• Ensure that storage areas are clean and organized, at any time
• Respect the cleaning schedule and apply the cleaning process
• Comply with HACCP standards and Coffee Shop health and safety rules

KPI : KEY PERFORMENCE INDICATORS

Customer: 

• Quality of welcome according to nationality
• Ensuring quality of service

Business:

• Respect for equipment
• Actively participate in achieving premium sales (where applicable)
• Play an active role in keeping costs on target.

People:

• Adopt a positive and friendly attitude to ensure team cohesion
• Share knowledge and skills with colleagues