BI-LINGUAL GUEST SERVICE TRAVEL ADVISOR

About us

Since its creation in 1950, Club Med has been the worldwide leader in all-inclusive, upscale, friendly, and multicultural vacations. With 71 resorts situated in some of the most beautiful locations across 36 countries, a cruise sailing ship—the Club Med 2—and luxurious Villas and Chalet-Apartments, Club Med is, now more than ever, synonymous with dreams and happiness.

Our packages include guests' accommodations, gourmet dining, beverages, transportation, a variety of activities, and gratuities.

We take pride in our multicultural reputation and warmly welcome guests from all over the world. Our resorts are the perfect destination to unwind and enjoy a well-deserved vacation.

What do we offer?

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Club Med provides competitive hourly pay and an impressive benefits package, including:

• Paid training
• Paid vacation and holidays
• Contests and a rewarding incentive plan
• Incredible vacation discounts at our resorts worldwide
• Company-sponsored medical, dental, vision, travel, life, and disability insurance benefits for you and your family
• One (1) all-expenses-paid familiarization trip to a Club Med resort for product experience and integration after six months of employment
• Global Club Med Referral Incentive Program
• Tuition reimbursement (for full-time employees), RRSP, and additional benefits
• A hybrid work schedule (working from both the office and home) available after training, based on performance and goal achievement

What is expected?

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You will be an ambassador of Club Med Spirit. You will be a Travel Experience Designer; responsible for servicing vacation files, using selling and upselling techniques, booking amazing vacation experiences, and providing detailed service information required. You will be responsible for ensuring that we deliver on our common goal of providing lasting memories to our customers.

Profile and skills

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• High-energy, customer-focused service professionals who are confident and thrive in a fast-paced work environment.
• Customer service experience with the ability to multitask and recognize sales opportunities.
• Professional individuals who are enthusiastic and demonstrate initiative, adaptability, attention to detail, and good judgment.
• Communication Skills: Strong verbal and written communication skills in both English and French are mandatory for this role, as you will handle calls from French- and English-speaking customers, and servicing customers via digital written communication platforms such as WhatsApp.
• Basic computer knowledge.
• Previous experience in the travel industry, knowledge of geography, and/or call center experience are a plus but not required.
  • Note: Travel professionals applying must have successfully completed the required OPC exam.
• Must be available to work 40 hours per week (full-time) or a minimum of 25 hours per week (part-time), with flexibility for shifts between 9:00 AM and 9:00 PM, Monday through Friday, and between 9:30 AM and 6:00 PM on Saturdays, Sundays, and holidays.

Club Med is an Equal Opportunity Employer who values diversity.