Office and Business Support Manager

About Club Med

Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 75 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise ship.  Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. 

Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.

Our management model separates Resorts (Operations) from Markets (Sales). In this position, you will belong to the EAF Markets Business Unit (BU), which handles sales to customers living in Europe and Africa experiencing our Club Med Resorts worldwide. You will be part of the UK, Ireland & Nordics markets cluster (Northern Europe Cluster).

Job Overview

The Office and Business Support Manager plays a pivotal role in ensuring the smooth functioning of office operations, enhancing employee experience, and supporting executive leadership. This hybrid role blends operational oversight, executive assistance, and cultural stewardship to create a productive, safe, and engaging work environment.

Key Responsibilities:

1. Office Operations & Facilities Management

- Ensure adherence to health and safety regulations and oversee fire safety within the office acting as the Fire Marshal and the designated First Aider.

-Serve as the primary point of contact for vendors, service providers, and external partners, including office lease and liability insurance

- Negotiate admin contracts, ensuring compliance with procurement policies and cost-effectiveness.

- Ensure all admin contracts are up to date and stored in the contract management system.

- Manage visitor reception, ensuring a welcoming and secure experience.

- Oversee the issuance and replacement of access cards for staff and guests.

- Handle incoming correspondence, ensuring timelyregistration and distribution to relevant departments.

- Administer the allocation of parking spaces based on employee needs and availability.

- Continuously assess and improve office processes to increase efficiency and effectiveness.

2. Office Supplies & Equipment Management

- Oversee procurement and management of office supplies (stationery, food, IT essentials).

- Maintain an up-to-date inventory of all IT and office equipment allocated to employees, including laptops, phones, screens, headsets, peripherals.

- Manage office equipment leases (printers, coffee machines, water filters, etc.).

- Coordinate timely maintenance and repair of office and IT equipment.

3. Executive Assistance

- Support the Managing Director by coordinating agenda topics for manager meetings.

- Take part in strategic project on sales & marketing topic

- Prepare and verify expense reports, ensuring timely submission to Finance.

- Arrange business travel logistics, including booking flights, accommodations, and restaurant bookings.

4. Workplace Experience & Culture

- Organise internal events (e.g. birthdays, team lunches and corporate gatherings) to foster a positive office culture.

- Organise and coordinate catering forspecial events such as sales openings and executive visits.

- Support onboarding of new employees by preparing workstations, welcome kits, and office orientation.

- Act as a point of contact for employee feedback related to the office environment and escalate issues as needed.

- Proactively identify and implement initiatives to enhance workplace experience and employee engagement

Skills:

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Attention to detail and accuracy

- Relational intelligence and interpersonal communication

- Problem-solving and conflict resolution abilities

Location: Wimbledon (London, UK)

Contract: Permanent

Benefits:

- Birthdays off

- Half day on xmas eve and NYE

- 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)

- Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months

- Private Healthcare insurance

- Pension scheme

- 40% of office commute costs reimbursed each month

- Annual Christmas party and other social events arranged by social committee as well as off-site team building.