Front Desk Agent (M/W)

Job location: Club Med Alps

Contract type: Seasonal fixed-term contract (CDD)
Accommodation and meals provided: Yes
Required experience: 1 to 3 years in the position

Who are we?

Club Med was founded in 1950 on the idea that the purpose of life is to be happy. The place to be happy is here. The moment to be happy is now.

Since then, our mission has been to create moments of happiness every day and share them with our guests, in nearly 70 Premium and Exclusive Collection Resorts located in the most beautiful destinations in the world.

To make this happen, we have something others don't: the Club Med Spirit and our five core values of kindness, multiculturalism, responsibility, freedom and a pioneering spirit.

Today, Club Med is the world leader in premium all-inclusive holidays. We are more than 25,000 Gentle Organizers (G.O) and Gentle Employees (G.E) from over 110 nationalities and cultures, working in Resorts, offices or agencies in more than 40 countries.

Your work environment

Work in an environment where comfort goes hand in hand with performance. We are committed to providing our employees with high-quality professional equipment that offers greater autonomy and ease of work.

Our pioneering spirit encourages us to embrace innovations that improve our teams' working conditions and allow them to focus on what matters most: the relationship with our guests.

Each of our Resorts welcomes around a dozen nationalities among both guests and employees, creating numerous opportunities to grow through contact with different cultures.

You are

• Sociable, able to build strong relationships with guests and earn their trust.

• Service-minded and attentive, ensuring every guest finds a solution to their requests.

• Multilingual, fluent in at least two languages, including English, and comfortable working with an international clientele.

• Adaptable, able to handle conflicts and a wide variety of situations with confidence while using digital tools efficiently.

You will

• Accompany guests throughout their stay, from arrival to departure (check-in/check-out), including transportation arrangements, room changes and other guest requests.

• Deliver a personalised welcome tailored to guests' loyalty status and nationality.

• Know and share all relevant information about the Resort and its surroundings, as well as Club Med standards, products and services.

• Follow up on guest requests and complaints through various communication channels: face-to-face, digital and written.

• Manage front desk accounting operations, including payments, guarantee tracking, outstanding balances and invoice controls.

• Proactively suggest improvements to enhance daily operations and the guest experience.

• Apply Club Med standards as well as hygiene and safety regulations, including emergency and evacuation procedures.

• Replace the Night Front Desk Agent when required by operational schedules.

• Actively contribute to the Resort's additional sales revenue targets.

You will become a Gentle Organizer (G.O)

As a G.O, you carry out your profession with passion while having the opportunity to take part in key moments of our guests' stay. Whether interacting with guests, sharing an activity or showcasing your talents on stage, you help create unique memories.

Being a G.O is much more than a job: it is about experiencing moments of sharing and emotion within a multicultural team.

Your benefits

Focus on your mission and enjoy the rest!

Discover the conditions and benefits associated with your position (which may vary depending on the country and contract type):

• Accommodation provided within or close to your workplace, as well as access to dining facilities, according to the terms of your contract, with a fixed contribution.

• Access to certain facilities and activities (fitness centre, swimming pool, outdoor activities, etc.) outside working hours and according to applicable rules. You will also benefit from preferential rates on certain services (boutique, spa, excursions, etc.).

• Ongoing support through training programmes throughout your career to develop your skills and progress towards new opportunities.

• Internal and international mobility opportunities, depending on available opportunities and applicable conditions, across more than 120 professions and over 60 Resorts worldwide.