Direct Sales Travel Agent

Direct Sales Travel Agent

About Club Med:

Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Ouraimis tobecomethe most desirable lifestyle travel brand. 

Club Med has been continuously innovatingwithin the travel, lifestyle and hospitality fieldsover the last 75 years and nowoperatesclose to70sunand snowresorts across the globeofferinguniquetravelexperiences. We offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview:

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Wimbledon, London.
As a Travel Sales Agent (Direct) at Club Med, you will be the first point of contact for direct customers, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities:

1. Promoting Club Med packages:Promote Club Med packages and offers to customers using various communication channels, including phone, email, WhatsApp, and more.

2. Inbound and Outbound Calls:Handle inbound calls and written communication from customers who are interested in Club Med holidays, addressing their questions, concerns and special requests.Perform outbound calls to follow up on enquiries, promote special offers, recruit new clients,supportmodification and strengthen relationship with customers. 

3. Providing information:Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation, activities, transport and pricing, to provide accurate information to customers and address their queries.  

4. Making Sales:Convert inquiries into sales by effectively communicating the value proposition of Club Med while encouraging and accompanyingcustomersin using selfcare on our website. 

5. Meeting Sales Targets:Aim to achieve or exceeding sales targets through effective sales techniques and relationship management. 

6. Process Bookings:Assist customers with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently. 

7. Upselling:Upsell additional services or amenities to customers, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue. 

8. Customer Service:Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions. 

9. Maintaining Records:Maintainaccurate records of customersinteractions, booking details, and sales transactions using company sales tools.

10. Continuous Learning and Improvement:Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.