VIE - ESAP Product Information & Communication Manager

Purpose of the position

Club Med ESAP is undergoing a phase of rapid development and transformation.
Our priority is to focus on client experience evolutions that bring maximum value to our customers, significant impact for the company, and benefits for our teams. This concerns our current portfolio as the future one, with the brand new or renovated Premium or Exclusive Collection resorts.
To amplify this impact, the global Operations & Product community must remain unified and effective. It is also essential to ensure alignment and onboarding across all product stakeholders – from marketing teams to G.Os in the resorts, including CSR, Hygiene and Safety – so everyone shares a common vision of the product and its evolution.

Key Responsibilities and Scope

Attached to the VP Operations & Product ESAP, this position is based in Kuala Lumpur, Malaysia.

The scope of the role covers Southeastern Asia and Japan (ESAP), with a strong coordination at a global level :

• Contributes to shaping & implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget.

• Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, Ires, associated with Opex Capex budget, 3 years plan.

• Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon).

• Ensure coordination between operational and commercial teams, with a focus on continuous improvement & accuracy of product-related information (CSR, P&S, In resort sales)

• Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities.

Main Missions

• Contributes to frame & write the business plan and budget alongside VP Operations & Product ;

• Monitor monthly the advancement of roadmap execution by all teams involved ;

• Ensure product consistency across the BU’s ESAP (sales markets, resorts) ;

• Produce contents to communicate efficiently to all stakeholders, ensure complementarity of channels (including shareholders) ;;

• Guarantee Best practices sharing with others Bu’s ;

• Implement continuous improvement of product information flows between marketing / sales teams, P&S and resorts teams thanks to optimized processus & tools ;

• Support commercial countries with ad hoc requests ;

• Manage internal communication of product innovations and updates ;

• Contribute to animate the ESAP Operations & Product community with tangible deliverables such as redaction of newsletters, contents production for seminars ;

• Ensure product consistency across the BU’s ESAP (sales markets, resorts) ;

• Drive guest experience improvements through regular analysis of feedback (e.g., GM Feedback, semantic analysis, Factorial analysis, Sales Feedback, claim management analysis) ;

• Coordinate quality monitoring initiatives (reports) and ensure follow-up actions are implemented by all departments (P&S, CSR, ESH, IRES remaining accountable of their results).

Profile

Education :

• Business School, Top-tier University (Master's degree, Bac +5)

• Hospitality School (Master's degree, Bac +5)

Required Knowledge, Skills, and Technical Competencies :

• Proven experience in project management

• Excellent command of PowerPoint

• Strong proficiency in Microsoft Office (Excel, Word)

• Comfortable working with data and numbers

• Strong interpersonal skills

• Leadership and drive

• Rigor and strong organizational skills

• Analytical capabilities

• Autonomy and proactiveness

• Versatility and ability to manage multiple priorities

• Demonstrates strong team spirit

Proficiency Levels and Required Languages :

• Proven Business-oriented mindset

• Fluency in English & French, both oral and written