Alternance – Assistant(e) Chef de Projet E-merchandising & E-commerce France (H/F)

Club Med was created in 1950 through the vision of two men, Gilbert Trigano and Gérard Blitz, based on the idea that "The purpose of life is to be happy. The place to be happy is here. The time to be happy is now."

Together, they invented a new style of vacation: all-inclusive holidays in the most beautiful destinations around the world, offering the joy of living together and the opportunity to recharge through nature or sports. 

Since then, our mission has remained unchanged: every day, we create unforgettable moments of happiness for our guests in the most beautiful places around the world, with the Club Med Spirit. Today, Club Med is the world leader in all-inclusive vacations, with nearly 70 Premium and Exclusive Collection Resorts, as well as around twenty offices across five continents.  

Club Med offers more than 120 professions in its Resorts and more than 400 professions in its offices. We are nearly 30,000 G.Os (Gentil Organizers) and G.Es (Gentil Employees) from 110 different nationalities and cultures. Together, we bring the Club Med spirit to life through its five values: kindness, freedom, responsibility, multiculturalism, and a pioneering spirit. 

Regularly ranked among the “Favorite Companies of Employees in the Hospitality, Tourism and Leisure Industry” and the “Favorite Companies of Students and Young Graduates” (source: Capital, Epoka), we are committed to offering our G.As (Gentil Apprentices) and G.Ss (Gentil Interns) a truly enriching professional and personal experience by sharing unique values in a fulfilling work environment. 

In short, completing an internship or apprenticeship at Club Med is not only about adding an experience to your résumé, but also about living a unique life experience within a one-of-a-kind company.

We are looking for an E-merchandising & E-commerce France Project Assistant Apprentice (M/F) to support the optimization of online customer journeys.

 You will join the e-commerce team within the Europe-Middle-East-Africa (EMEA) Marketing Department and report to the EMEA E-commerce Content Project Manager.

RESPONSIBILITIES

• Create and update business journeys linked to our major commercial events (Winter/Summer Booking Openings, promotional campaigns, etc.), based on communication toolkits provided by the Brand Content team.
• Support the Project Manager in coordinating and sharing all business journeys with the other Online Managers across the Business Unit (20 markets to coordinate).
• Manage the day-to-day animation of clubmed.fr to optimize conversion and ensure a seamless customer journey aligned with business objectives. 
• Define a content roadmap in line with the marketing and commercial activation plan (new product launches, key commercial periods, landing pages).
• Collaborate with the Brand team during the creation of communication toolkits to ensure they align with e-commerce requirements and constraints.
• Coordinate online customer journeys with various internal teams (CRM, Display, Search, Brand & Product).
• Monitor and analyze sales, promotional, and new Resort visibility KPIs using Power BI, Google Analytics 4, and Contentsquare.
• Interpret performance data and transform insights into actionable recommendations to optimize website performance.

• Support the deployment and adoption of Asana (project management tool).
• Test and adapt new functionalities delivered by the Global Marketing team.
• Monitor website performance, identify potential issues, and create JIRA tickets when necessary.

• Conduct benchmarking and competitive monitoring activities to identify best practices and opportunities for improvement.

PROFILE

We are looking for a curious and passionate candidate with a strong interest in digital, customer experience, e-commerce, and tourism, with the following qualifications:

• Education: Master's level (Bachelor's +4/+5) in Digital Marketing, E-commerce, or a related field. 
• Experience: Previous experience in merchandising would be a plus.
• Skills:Comfortable with digital tools and project management. Strong writing skills and creativity. Analytical mindset and ease working with data and metrics. Strong organizational skills, attention to detail, autonomy, critical thinking, and initiative. Maturity and ability to work independently. Ability to manage multiple projects simultaneously.
• Languages: Fluent English required (minimum C1 level). 
• Tools: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

TERMS & CONDITIONS

Location: Headquarters in Paris 19th arrondissement. 

Start Date: Apprenticeship position available as soon as possible. 

Remote Work: 8 days per month, subject to manager approval, plus a minimum of 1 day per week on-site. Possibility of a workation (remote working from one of our Club Med Resorts). 

Accessibility: Position open to candidates with disabilities. 

A WORD FROM THE MANAGER

You will play a key role at the intersection of business performance and brand image optimization. 

You will grow in a supportive environment where expertise sharing and knowledge transfer are at the heart of daily interactions. 

I am looking for a curious, dynamic, and motivated apprentice who can bring a fresh perspective to our digital ecosystem, enjoys learning, and thrives when collaborating with a wide range of stakeholders. 

Join the Club Med adventure and experience much more than an apprenticeship contract