Travel Experience Designer (Call Center Sales Agent)

Club Med profile:

Established in 1950, Club Med is the pioneer and the leader of premium all-inclusive holidays for families and active couples. Club Med has been continuously innovating over the last 75 years and now market, exclusively sell and operates 70+ resorts across the globe. Club Med offers a new way of experiencing holidays in its upscale and multicultural resorts, aiming to become the most desirable lifestyle travel brand for all.

Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.  

Job overview:

As a Travel Experience Designer, you will be responsible for: 

• assisting agents to make their own bookings on the Travel Agent website, as well as book. 

• contributing with your expertise to achieve sales objectives and customer satisfaction. 

You will report to the Sales Manager and will be part of Sales team.

Main missions:

1)  Be a key player in customer consideration

• Welcome your client on the phone with a premium posture 

• Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process 

• Ensure the follow-up and the satisfaction of Clients 

2)  Create a customized travel experience

• Collect / understand expectations and motivations of Clients 

• Make recommendations to create a tailor-made trip 

• Enhance destinations, products and the Club Med experience 

3)  Develop business activity

• Develop your turnover by recruiting and retaining Clients as well as selling additional services 

• Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation) 

• Update and follow the commercial data (customer file, data catching, complaint tracking) 

Skills and competencies we’re looking for:

Education level :

You have a bachelor's degree or equivalent. 

Experience :

• Good knowledge of travel and the tourism industry 

• Mastery of sales technics and negotiation skills 

• Knowledge of ski travel is a plus

• Knowledge of Amadeus is also a plus 

Languages :

You speak and write fluently in english (mandatory).

Benefits:

• Smartworking – work from home policy/ 90 days per year 

• Private Healthcare Insurance 

Why you should join us: 

At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members. 

The Club Med spirit is about accomplishment while living a unique experience. 

If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!