Who are the guests at Club Med Resorts?
Highly diverse, the clientele at Club Med Resorts includes families, couples, and groups of friends seeking an all-inclusive vacation. Each guest has specific expectations based on their travel motivation: beach, mountains, sports, wellness, or adventure. Most of our guests come to our Resorts to relax, meet new people, and enjoy an idyllic setting. Whether they’re looking for a festive holiday or a laid-back getaway, our goal is to make every stay unforgettable. Club Med Resorts are the ideal place to disconnect from daily life and experience magical moments.
The different types of guests at Club Med
At our Club Med establishments, we primarily welcome travelers seeking escape, relaxation, and a variety of leisure activities. To provide our guests with a unique experience, we first need to understand their needs. Our clientele mainly includes:
• Families: often looking for attractions for their children while enjoying simplified logistics and moments to share as a family.
• Couples: wanting to enjoy romantic moments in an intimate setting or take advantage of lively sporting activities.
• Groups of friends: looking to have fun, play sports, and savor the convivial atmosphere of our Resorts. They also want to meet people and connect with our G.O.s (Gentils Organisateurs).
• Solo travelers: drawn by social activities, sports, and the opportunity to meet new people in a relaxed environment.
Club Med, creator of G.O.s: a concept that has inspired loyalty since 1950
A pioneer in this field, the Club Med hotel group created the G.O (Gentils Organisateurs) concept in 1950, revolutionizing travel with a whole new style of vacation. Far more than just entertainers, G.O (Gentils Organisateurs) are the soul of Club Med: warm, multicultural, and passionate, they provide G.M (Gentils Membres) with fabulous experiences around the globe. The same applies to G.E (Gentils Employés), who do more than simply provide service; they also create an authentic connection with guests. This concept, a true Club Med signature, plays a key role in customer loyalty. Many guests return year after year, delighted to see the G.O (Gentils Organisateurs) they know and to immerse themselves again in Club Med’s distinctive spirit.
The importance of the customer experience at Club Med
At Club Med, providing an unforgettable customer experience is a priority. Guests must feel welcomed, cared for, and pleasantly surprised by small touches throughout their stay. Whether through personalized gestures, tailored leisure activities, or warm human contact, each G.O (Gentil Organisateur) and G.E (Gentil Employé) plays a crucial role in creating memorable vacations. Indeed, every interaction is an opportunity to reinforce the sense of hospitality that is so dear to guests. Beyond top-of-the-line hotel services, what sets the Club Med Exclusive Collection luxury range apart is rigor, adaptability, and attention to detail, which are at the heart of our corporate culture.
Customer expectations and personalization of the experience
Clients’ expectations at Club Med vary depending on their profile, but one thing remains constant: their desire to unplug and well-being. Our teams are trained not only to meet each guest’s needs but also to anticipate what they want, surprise them, and offer magical moments. The Club Med hotel experience stands out for its deep sense of service, where every G.O (Gentil Organisateur) and G.E (Gentil Employé) becomes a true factor in customer satisfaction. A smile, advice, or a birthday-decorated room, every thoughtful touch helps delight and amaze our guests. That’s the Club Med Spirit: a perfect blend of kindness, service, and enthusiasm.
How to prepare for working with different types of clients at Club Med
Working in a Club Med Resort means, above all, communicating with an international clientele whose needs vary greatly. Are you considering a career change in the hospitality and restaurant industry, looking to work abroad, or wanting to develop stronger customer relations skills? It’s essential to cultivate specific abilities such as empathy, intercultural communication, and quick problem-solving. Whether you’re a receptionist or working a winter seasonal job, savoir-être is just as crucial as technical savoir-faire. More than just a job, we share with our teams a genuine passion for the art of living together. We look for enthusiastic, caring individuals who are driven by the desire to create unique moments for our guests. We therefore offer ongoing training adapted to each person’s needs, helping our teams fulfill the wide range of client expectations. Ready to reveal your potential?