Travel Sales Agent – Indirect

About Club Med:

Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Ouraimis tobecomethe most desirable lifestyle travel brand. 

Club Med has been continuously innovatingwithin the travel, lifestyle and hospitality fieldsover the last 75 years and nowoperatesclose to70sunand snowresorts across the globeofferinguniquetravelexperiences. We offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview:

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible forassisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities:

1. Promoting Club Med packages:Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.

2. Inbound and Outbound Calls:Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests.Make outbound calls to follow up on enquiries, promote special offers, support modification and strengthen relationship with travel agents. 

3. Providing information:Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation, activities, transport and pricing, to provide accurate information to travel agents and address their queries.  

4. Making Sales:Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal. 

5. Meeting Sales Targets:Aim to achieve or exceeding sales targets through effective sales techniques and relationship management. 

6. Process Bookings:Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently. 

7. Upselling:Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue. 

8. Customer Service:Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions. 

9. Maintaining Records:Maintainaccurate records of agent interactions, booking details, and sales transactions using company sales tools.

10. Continuous Learning and Improvement:Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.