Travel Sales Agent

Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.  

Job overview:

As a Travel Experience Designer, you will be responsible for: 

• assisting agents to make their own bookings on the Travel Agent website, as well as book. 

• contributing with your expertise to achieve sales objectives and customer satisfaction. 

You will report to the Call Center Sales Team Leader and will be part of the Call center Sales team.

This position is based in Gauteng, but you will work for the UK market - shifts are organized accordingly.

Shifts are as follow:

Winter shift: 10am to 7pm / 11am to 8pm (April – October)

Summer shift: 11am to 8pm / 12pm to 9pm (November – March)

Saturdays:

Winter shift: 10am to 6pm (April – October)

Summer shift: 11am to 7pm (November – March)

The TED will work every alternate Saturday.

When you work on a Saturday, you will receive a day off in the week.

Main missions:

1)  Be a key player in customer consideration

• Welcome your client on the phone with a premium posture. 

• Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process.

• Ensure the follow-up and the satisfaction of Clients. 

2)  Create a customized travel experience

• Collect / understand expectations and motivations of Clients. 

• Make recommendations to create a tailor-made trip. 

• Enhance destinations, products and the Club Med experience. 

3)  Develop business activity

• Develop your turnover by recruiting and retaining Clients as well as selling additional services. 

• Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation) 

• Update and follow the commercial data (customer file, data catching, complaint tracking) 

Skills and competencies we’re looking for:

Education level

You have a bachelor's degree or equivalent. 

Experience

• Good knowledge of travel and the tourism industry 

• Experience in a similar position and sector is mandatory.

• Mastery of sales technics and negotiation skills 

• Knowledge of ski travel is a plus.

• Knowledge of Amadeus is also a plus. 

Languages

You speak and write fluently in English (mandatory).

Why you should join us:

At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members. 

The Club Med spirit is about accomplishment while living a unique experience. 

If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!