Bilingual Travel Experience Designer

About us

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Since its creation in 1950, Club Med is the worldwide leader of all-inclusive, upscale, friendly and multicultural vacation. With 71 resorts located in the most beautiful places around the world throughout 36 different countries, a cruise sailing ship, the Club Med 2 and luxury Villas and Chalet-Apartments, Club Med is nowadays more than ever synonym of dream and happiness.

Our packages include the guest's accommodations, gourmet dining, drinks, transportation, variety of activities and gratuities. 

We are proud of our multicultural reputation and we welcome guests from all around the world. Our resorts are the perfect destination to let loose and enjoy a well-deserved vacation.

What weoffer ?

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Club Med offers competitive hourly pay and an impressive benefit package, including:   

• Paid training

• Paid vacation and holidays

• Contests and a rewarding incentive plan

• Incredible vacation discounts to our resorts worldwide

• Company sponsored medical, dental, vision, travel, life, & disability insurance benefits for you and your Family.  

• One (1) all-expenses paid familiarization trip to a Club Med Resort, for product experience and integration, after 6 months of employment

• $1,000 Retention Bonus (2 installments of $500 each after 6 months and 1 year of employment)

• Global Club Med Referral Incentive Program

• Employer contribution to RRSP and other benefits

What is expected ?

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You will be an ambassador of Club Med Spirit. You will be a Travel Experience Designer; responsible for increasing sales, using selling and upselling techniques, booking vacation packages, and providing service information required. Responsible for servicing vacation files booked thorough our contactcenter.You will be responsible for ensuring that we deliver on our common goal of providing lasting memories for our customers.

This position reports to the Agency Manager. 

Profile and skills 

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• High energy, customer focused service professionals who are confident and thrive in a fast-paced work environment.

• Sales experience with the ability to recognize sales opportunities

• Professional individuals who are enthusiastic, demonstrate initiative, adaptability, attention to detail, and good judgment.

• Communication Skills: Strong verbal and written communication skills in both English and French are mandatory for this role, as you will handle calls from French- and English-speaking customers also servicing customers via digital written communication platforms such as WhatsApp.

• Basic computer knowledge. 

• Previous experience in the travel industry, knowledge of geography, and/or call center experience are a plus but not required.

• Note: Travel professionals applying must have successfully completed the required OPC exam.

• Must be available to work 40 hours per week (full-time) or a minimum of 25 hours per week (part-time), with flexibility for shifts between 9:00 AM and 9:00 PM, Monday through Friday, and between 9:30 AM and 6:00 PM on Saturdays, Sundays, and holidays.

Club Med is an Equal Opportunity Employer who values diversity