Интервью

Charlotte, from Housekeeping to Training Project Management

07/12/2022

Расчетное время чтения: %min% мин

"My name is Charlotte, I'm 33 years old. I've been with Club Med for 11 years now and I'm a Training project manager.”

Tell us about your career path

"I started as Executive Housekeeper Assistant at the La Plagne 2100 Club Med Resort and then moved on to the position of Housekeeper in a Club Med Exclusive Collection space when our Valmorel Resort opened. As the seasons went by, I continued to evolve within the Club Med Exclusive Collection range as a Welcome & Services Manager. I was able to travel to many Resorts around the world.

Between seasons, I gave training sessions to my colleagues. This is how I acquired this passion for developing employees. I then moved on to the position of Trainer in Resorts in the Alps and then as Training Manager for the Africa Middle East zone. For the past two years, I have been a Training Project Manager.”

Initially I wanted to do a one-year experience and finally I had a good opportunity each year to renew the adventure: a great opportunity to evolve, other projects to carry out, other places to discover... And it's been 11 years now!

Why did you join Club Med?

"Before joining Club Med, I worked in other luxury hotels. Every day was the same for me. One day, one of my former managers said to me: "If you don't want to be bored, go to Club Med!” I took his advice and applied. Initially I wanted to do a one-year experience and finally I had a good opportunity each year to renew the adventure: a great opportunity to evolve, other projects to carry out, other places to discover... And it's been 11 years now!” 

What is your role at Club Med?

"My role is to develop the skills of the G.Os and G.Es in the Resorts: to build the entire training plan to help them take up their positions, but also all the training related to safety, professional gestures, know-how and interpersonal skills, etc. Training at Club Med is supported by the Talent University: all the trainers form a community.”

What is your best memory at Club Med?

"The opening of the Valmorel Resort: it was the first time I had such great responsibilities. The Resort is incredible and it's also where I gave my first trainings and it was a real ‘coup de coeur’. It's a memory that will stay with me forever."

When was the last time you said to yourself "I'm lucky to be here"?

"We had a huge training event at Les Arcs Panorama. When all the G.Os and G.Es were in the room and the trainings started, I had a coffee on the outdoor terrace of the Resort and there was a sea of clouds over the mountains. That's when I thought, "I'm lucky to be here!”

What did you learn at Club Med?

"I was extremely shy, I didn't want to speak up for fear of doing something wrong. By attending training courses for Club Med trainers, I was able to develop the skill of expressing myself in front of an audience.”  

What would you say to a future candidate?

“There are great examples of people who started out as chambermaids and move on to other departments: the Mini Club, sports, the bar... I started out as an Accommodation Assistant wanting to make a career as a Housekeeper and I am now a Trainer. We are given the opportunity to change jobs with training and support.

Of course, there are also the encounters that we make, with people from other cultures, with clients too, it is very enriching and formative.”

Wishing to see more? 

Discover Charlotte’s interview in video!

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