Sales Group

As nossas ofertas de emprego
Account Management

Responsabilidades

To build and maintain strong, long-lasting relationships with the assigned customers
To negotiate contracts and close agreements to maximize profits
To identify new business opportunities with existing clients and/or identify areas of improvement to meet sales targets
To forecast and track key account metrics

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Account Management

We maintain strong and sustainable relationships with a portfolio of assigned customers and actively seek new business opportunities with these customers.

Exemplos de trabalhos

  • Key Account Manager
  • Account Manager

Competências essenciais

  • B2B sales techniques
  • Local business, market, and competitive environment knowledge
  • Market analysis
  • Negotiation skills
  • Result orientation
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Responsabilidades

To build and maintain strong, long-lasting relationships with the assigned customers
To negotiate contracts and close agreements to maximize profits
To identify new business opportunities with existing clients and/or identify areas of improvement to meet sales targets
To forecast and track key account metrics

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Agencies

Responsabilidades

To advise customers and prospects on the different travelling opportunities
To ensure the travels' sale and preparation in accordance with Club Med's sales general conditions
To generate revenue to be the ambassador of the brand in the area of the agency
To apply discounts in compliance with Club Med's commercial policy
To monitor the existing customers' portfolio
To perform transactional calls occasionally

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Agencies

We contribute to our agency's development and generate revenue by offering our customers and prospects a memorable shopping experience, personalized and faithful to the Club Med spirit.

Exemplos de trabalhos

  • Sales Agent
  • Sales Advisor
  • Agency Manager

Competências essenciais

  • Customer orientation
  • Entrepreneurial mindset
  • Knowledge of sales techniques
  • Product knowledge
  • Solution orientation
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Responsabilidades

To advise customers and prospects on the different travelling opportunities
To ensure the travels' sale and preparation in accordance with Club Med's sales general conditions
To generate revenue to be the ambassador of the brand in the area of the agency
To apply discounts in compliance with Club Med's commercial policy
To monitor the existing customers' portfolio
To perform transactional calls occasionally

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Call Center

Responsabilidades

To convert all incoming and outbound calls into sales with a professional and Club Med mindset
To increase customer loyalty by building trustworthy relationships with customers
To use and update all the means given to provide the most adapted solution to the customer

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Call Center

We contribute to Club Med's sales growth by providing our customers and prospects with quality customer service over the phone.

Exemplos de trabalhos

  • Call Center Operator
  • Call Center Manager

Competências essenciais

  • Customer orientation
  • Pedagogy
  • Phone sales techniques
  • Reactivity
  • Result orientation
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Responsabilidades

To convert all incoming and outbound calls into sales with a professional and Club Med mindset
To increase customer loyalty by building trustworthy relationships with customers
To use and update all the means given to provide the most adapted solution to the customer

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Customer Care

Responsabilidades

To identify and assess customer needs to achieve satisfaction
To build sustainable relationships with customers through open and interactive communication
To handle customer complaints, provide appropriate solutions and alternatives within the time limits
To provide accurate, valid and complete information by using the right methods/tools
To keep accurate records on customer service actions and discussions

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Customer Care

We provide assistance to all our customers, bring them information about Club Med products and services and help them solve potential issues.

Exemplos de trabalhos

  • Customer Relations Advisor
  • Guest Services Agent
  • Resident Manager

Competências essenciais

  • Conflict management
  • Digital tools and social networks
  • Solution orientation
  • Stress management
  • Writing skills
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Responsabilidades

To identify and assess customer needs to achieve satisfaction
To build sustainable relationships with customers through open and interactive communication
To handle customer complaints, provide appropriate solutions and alternatives within the time limits
To provide accurate, valid and complete information by using the right methods/tools
To keep accurate records on customer service actions and discussions

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Indirect Sales

Responsabilidades

To support, coach and animate the network of current partners and vendors
To constantly seek out new commercial opportunities
To assess the performance of Club Meds' partners and vendors and bring them all the necessary elements to reach the Group's business objectives

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Indirect Sales

We identify relevant vendors and partners (e.g. travel agencies), develop and maintain quality business relations with them, in order to get new clients and generate revenue.

Exemplos de trabalhos

  • Indirect Sales Manager

Competências essenciais

  • Entrepreneurial mindset
  • Knowledge of sales techniques
  • Local business, market, and competitive environment knowledge
  • Negotiation skills
  • Pedagogy
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Responsabilidades

To support, coach and animate the network of current partners and vendors
To constantly seek out new commercial opportunities
To assess the performance of Club Meds' partners and vendors and bring them all the necessary elements to reach the Group's business objectives

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MICE

Responsabilidades

To develop a commercial action plan to retain our current client companies
To carry out prospection meetings in order to recruit new customers
To collect customer needs, develop an offer to meet the needs and negotiate sales conditions
To take part in commercial events (Eductour, fairs, etc.)
To monitor contracts and payments

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MICE

We contribute to Club Med’s revenue growth by developing the Meetings & Events business offer dedicated to companies.

Exemplos de trabalhos

  • Meeting & Events Sales Specialist
  • M&E Business Developer

Competências essenciais

  • Ability to work transversally
  • Familiarity with industry organizations & events
  • Negotiation skills
  • Reactivity
  • Result orientation
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Responsabilidades

To develop a commercial action plan to retain our current client companies
To carry out prospection meetings in order to recruit new customers
To collect customer needs, develop an offer to meet the needs and negotiate sales conditions
To take part in commercial events (Eductour, fairs, etc.)
To monitor contracts and payments

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MICE Support

Responsabilidades

To answer phone calls & emails from client companies and customers and deal with problems as they arise
To follow up with customers to make sure they are satisfied with the meeting or event
To lead negotiations with internal partners (Finance, Legal department, etc.)
To provide any necessary data or reports to the sales team
To arrange appointments with client companies and the sales team
To arrange travel and accommodation for customer meetings

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MICE Support

We take care of administration and other office duties to enable MICE sales teams to focus on their core selling activity

Exemplos de trabalhos

  • M&E Sales Support and Coordination Manager

Competências essenciais

  • Ability to multitask
  • Ability to work transversally
  • Organization
  • Problem solving
  • Rigor
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Responsabilidades

To answer phone calls & emails from client companies and customers and deal with problems as they arise
To follow up with customers to make sure they are satisfied with the meeting or event
To lead negotiations with internal partners (Finance, Legal department, etc.)
To provide any necessary data or reports to the sales team
To arrange appointments with client companies and the sales team
To arrange travel and accommodation for customer meetings

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Property Management

Responsabilidades

To identify potential customers and determine their needs and financials abilities to offer solutions that suit them
To provide guidance and assist potential buyers in purchasing property at the right price under the best terms
To realize the property sale in accordance with Club Med's sales general conditions
To perform comparative market analysis and to benchmark our properties’ programs
To develop internal and external networks and cooperate with attorneys, mortgage lenders, etc

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Property Management

We contribute to the development of Club Med Property by offering high quality property investment, an assistance for our premium guests and constantly seeking for new business opportunities.

Exemplos de trabalhos

  • Real Estate Sales Manager
  • Sales Agent

Competências essenciais

  • Benchmarking skills
  • Comfort with high sales amounts and long-term sales cycles
  • Negotiation skills
  • Property sales and lettings law knowledge
  • Top range customer service
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Responsabilidades

To identify potential customers and determine their needs and financials abilities to offer solutions that suit them
To provide guidance and assist potential buyers in purchasing property at the right price under the best terms
To realize the property sale in accordance with Club Med's sales general conditions
To perform comparative market analysis and to benchmark our properties’ programs
To develop internal and external networks and cooperate with attorneys, mortgage lenders, etc

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Sales Middle Management

Responsabilidades

To adjust the corporate sales strategy to meet local market conditions
To define local sales plan and operating budget in line with the Group's sales strategy
To take corrective action to guarantee that achievement of commercial objectives falls within designated budgets

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Sales Middle Management

We implement the Group's Sales strategy and contribute to Club Med's business development and economic performance on our geographical perimeter.

Exemplos de trabalhos

  • Area Sales Manager
  • Country Sales Manager

Competências essenciais

  • Ability to translate the Group and BU strategy into concrete actions
  • Entrepreneurial mindset
  • Knowledge of performance reporting and financial/budgeting processes
  • Local business, market, and competitive environment knowledge
  • Result orientation
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Responsabilidades

To adjust the corporate sales strategy to meet local market conditions
To define local sales plan and operating budget in line with the Group's sales strategy
To take corrective action to guarantee that achievement of commercial objectives falls within designated budgets

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Transport

Responsabilidades

To ensure the fluidity and profitability of the different transport axes
To establish the transport seasonal programming
To communicate to airlines the passenger lists and catering forecasts for charter flights
To order meals from the train service provider
To handle schedules or itinerary changes
To handle GM complaints when related to transport
To listen to the market and seize opportunities to buy back and resell tickets
To provide sales agents with transport alternatives to increase margins and GM satisfaction

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Transport

We make sure that our customers benefit from the best transport services from the moment they make a reservation until they are back home after their stay.

Exemplos de trabalhos

  • Transport Supervisor
  • Transport Executive

Competências essenciais

  • Customer orientation
  • Internal & external transport systems
  • Pedagogy
  • Problem solving
  • Reactivity
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Responsabilidades

To ensure the fluidity and profitability of the different transport axes
To establish the transport seasonal programming
To communicate to airlines the passenger lists and catering forecasts for charter flights
To order meals from the train service provider
To handle schedules or itinerary changes
To handle GM complaints when related to transport
To listen to the market and seize opportunities to buy back and resell tickets
To provide sales agents with transport alternatives to increase margins and GM satisfaction

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Vendas - Especialista em Vendas

Responsabilidades

To facilitate sales processes and provide technical assistance on complex cases
To ensure the technical training of all the sales networks
To contribute to the evolution of selling tools and procedures by taking into account users' needs

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Vendas - Especialista em Vendas

Revisamos todos os processos de vendas do Club Med e os adaptamos constantemente às evoluções organizacionais e ambientais.

Exemplos de trabalhos

  • FBS Sales Development Manager

Competências essenciais

  • Ability to work transversally
  • Customer orientation
  • Knowledge of sales techniques
  • Pedagogy
  • Problem solving
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Responsabilidades

To facilitate sales processes and provide technical assistance on complex cases
To ensure the technical training of all the sales networks
To contribute to the evolution of selling tools and procedures by taking into account users' needs

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Vendas - Sales Top Management

Responsabilidades

To develop strategic sales plans and forecasts to achieve corporate objectives
To establish the sales operating budget and take corrective action to guarantee that the achievement of commercial objectives falls within designated budget
To monitor competitor products and sales activities
To establish and maintain relationships with industry influencers and key strategic partners

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Vendas - Sales Top Management

Definimos a estratégia de vendas do Club Med e lideramos as equipes de gerenciamento de vendas para executar a estratégia em seu perímetro geográfico.

Exemplos de trabalhos

  • FBS Commercial And Multichannel Director
  • Business Unit Sales Director

Competências essenciais

  • Ability to work transversally
  • Business acumen
  • Customer orientation
  • Entrepreneurial mindset
  • Leadership skills
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Responsabilidades

To develop strategic sales plans and forecasts to achieve corporate objectives
To establish the sales operating budget and take corrective action to guarantee that the achievement of commercial objectives falls within designated budget
To monitor competitor products and sales activities
To establish and maintain relationships with industry influencers and key strategic partners

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