BUSINESS DEVELOPMENT MANAGER, MICE Club Med Sales Canada Inc. | QuebecProvince| Canada Sales Director PURPOSE OF THE POSITION Support achievement of M&E goals by working with incentive houses, meeting planners, brokers and corporate direct clients to develop relationships and awareness which maximize productivity and sales within the territory of Quebec. MISSIONS The main objectives, duties and responsibilities of this position will be: 1/ Execute strategic plans as initiated by Director; with focus on generating new business from incentive houses, meeting planners and corporate directs.
Perform competitive landscape analysis and research of meeting and incentive opportunities in an effort to maximize Club Med’s position in the marketplace.
Prepare sales presentations for training purposes (both internal and external) as well as competitive bidding situations for groups and resort buy outs.
Drive behaviors through keen understanding of the different sales channels available within the meeting and incentive industry; identify what is needed to optimize Club Med’s relationship with key buyers.
Serve as the subject matter expert - available to answer questions from BDMs regarding incentive travel opportunities originating from retail travel agents located within their territories (consulting basis only).
2/ Raise awareness of Club Med and how our global resort products and services fulfill the requirements of the meeting and incentive travel marketplace.
Participate in national trade shows as requested by Sales Director.
Plan, coordinate, and participate in trade shows and conferences within assigned territory.
Participate in industry conferences and trade shows within territory where incentive travel buyers and meeting planners are in attendance - to enhance our relationships and increase awareness.
Coordinate and execute training and familiarization programs for incentive houses, meeting planners and corporate direct clients (via webinars, symposiums, resort visitations, pre-sale site inspections and training)
Maintain an e-mail distribution list of incentive travel buyers and meeting planners located in territory.
Ensure all data is accurate; and promotional materials developed by incentive houses, meeting planners, corporate clients and resort buyout companies follows Club Med brand guidelines.
Use Club Med reports; read, analyze and interpret those reports and take any necessary action in accordance with results
3/Solicit group business through strong communication and effective interaction with clients to ensure their program needs and expectations are paired correctly with Club Med product offering as well as business terms and conditions.
Work closely with Group team to ensure a full understanding of quotes and contracts. Follow-up on all quotes in an effort to accelerate conversion rates.
Develop group programs for incentives and meetings in coordination with Sales Specialist while taking special care in matching the needs to the group to Club Med’s product offerings.
Work closely with the Group Sales team for those matters outside knowledge base or area of expertise or in situations where information is not readily available.
PROFILE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: • Ability to generate and develop new business from incentive houses, meeting planners, corporate clients and resort buy out companies. • Ability to ensure that clients receive excellent customer service so that new business is obtained, repeat business is secured and the volume of revenue generated by assigned territory increases year over year. • Ability to work closely with the Manager Sales with the total account management of our Incentive Houses, Meeting Planners and Corporate Direct clients to include sales, marketing, group and resort buyout negotiation, reporting and relationship development. • Ability to provide Manager with a business overview of key priorities, competitive information and business trends emerging from assigned territory. • Responsible for containment of costs regarding job duties and adherence to assigned budgetary parameters. • Ability to think creatively to develop innovative sales techniques as well as imaginative solutions to industry challenges and sales obstacles that are realistic and cost effective. • Ability to bend and lift up to 30 lbs to pack and transport marketing collateral to direct clients, meeting planners and travel agents, with reasonable accommodation. • Ability to stand for long periods of time for presentations and provide walking tours for clients within resorts, with reasonable accommodation. • Ability to travel
Skills and Competencies
Strong communication skills with the ability to initiate contracts using superior negotiation and presentation skills.
Bilingual French and English with excellent verbal and written command of the French language.
Strong interpersonal skills to build relationships, foster trust and cooperation among team members as well as customers.
Results-oriented and strong decision-making skills with the ability to prioritize multiple tasks while meeting company objectives.
Customer-centric skills to foster and maintain business relationships and drive results.
Detail-oriented, self-management and organizational skills to handle home-based role with goal/target-based compensation.
Rigor in the presentation of documents and monitoring of KPI
High sense of responsibility to work with little supervision
Adaptable with a cooperative mindset
Ability to step out of comfort zone
Valid driver’s license
Club Med product knowledge an asset
Vous travaillerez au sein d’équipes multiculturelles et bienveillantes
Vous serez acteur de votre évolution professionnelle grâce à une forte politique de mobilité interne et internationale
Vous participerez à faire vivre des moments inoubliables à nos clients et nos équipes en Resorts
Vous développerez vos compétences en participants aux projets amitieux d’une entreprise tournée vers l’avenir et l’innovation
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