Transport
Transport Executive
Madrid, Madrid Other
Transport Executive
Madrid, Spain
About us
Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.
Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.
About our Business Unit
Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.
Job overview:
As a Transport Executive, you will be responsible for:
SupportingtheCallCentrebycompletingtransportationrequests
AdministrationofbothAmadeusandthein-housereservationsystem
HandlinggrouprequestsefficientlyfortheMeetingsandEventsdepartment
Communicatingtravelinformationtoclients(includingschedulechanges)
AssistingtheFinancedepartmentinthereconciliationofTransportbillings.
Build relations with airlines companies
You will report to the Call center Manager and will be part of sales team.
Main missions:
Mission1:SupportingtheCallCentrebycompletingtransportationrequests
Effectivelycompletingalltransportationrequestswithin4hours(whereverpossible)
Findingthebestflightsandpricingsfortheclientinlinewiththeirneeds
Supportingthecallcenterandclientswithanychangestotheirflights
Thebookingofancillary services
Mission2:AdministrationofbothAmadeusandthein-housereservationsystem
Issuing/reissuingtickets
CheckingAmadeusQueuesonaregularbasistokeep ontop ofany ticketingissues
CompletingscheduledchangeswithinAmadeusandinformingthecustomer
Checkno-showsandcancellations.
Accuratelyprogrammingflightsintothein-housereservationsystem
Mission3:HandlinggrouprequestsefficientlyfortheMeetingsandEventsdepartment
Findingeffectiveandcost-efficientgroupflights fortheMeetingsandEventsdepartment
Completingpassenger listsandseatingrequestsasperthegroup’sneeds
Supportingthegroupsdepartmentsincaseofanyflightissues(delays,flightcancellations,etc.)
Mission4:Communicatingtravelinformationtoclients(includingschedulechanges)
Proactivelylookingoutfornoticesofairlinestrikes
Proactivelylookingoutforanypotentialissuesthatwouldaffectflights(weather,politicalsituations)
Communicating any potential transport issues to both the call center and clients in a polite and helpfulmanner
Mission5:AssistingtheFinancedepartmentinthereconciliationofTransportbillings.
SupportingtheTransportManagerwith ADM’s,ACM’sandotherBSPrequirements
Mission6:Build relations with airlines companies.
Developing and maintaining strong relationships with airline representatives, including scheduling regular meetings and updates to stay informed about their operations and needs.
Negotiating contracts and agreements with airlines to ensure favorable terms and conditions for transportation services, such as cargo handling or passenger transport.
Collaborating with airlines to develop joint marketing initiatives, promotions, and special offers to attract new customers and increase revenue.
Staying up-to-date with industry trends, regulatory changes, and technological advancements to maintain a competitive edge in the transportation market.
Skills and competencies we’re looking for:
Education level
Either university graduate or at least 3 years working in ticketing/ travel agency
Experience
Job experience: At least 3 years working in ticketing/ travel agency.
Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners
Technical skills: At least 3 years of Amadeus selling Platform utilisation – ticketing, reissuing tickets, IT fares, Queues administration, BSP knowledge
Skills: Sales oriented.
languages
You speakSpanish fluentlyand have a good level in English (French is a plus)
Why you should join us:
At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedomand pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.
The Club Med spirit is about accomplishment while living a unique experience.
If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!
Job Type: Permanent
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