M&E and Indirect Sales Manager

Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 60 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise.  Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. 

Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience. 

Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.

As a M&E and Indirect Sales Manager, you will develop Indirect and M&E channels’ BV and sales contribution.

1: Develop Indirect & MICE Sales in line with the upscale and segmentation strategy

• Put into place a segmentation strategy in line with the strategy, identify the existing and potential agencies (BV, location and potential growth).
• Build and put into place a specific Indirect and MICE commercial action plan with selected agencies (Indirect) & clients (MICE).

2: Monitor closely sales performances, and adjust the action plan accordingly

• Track and follow-up the cashed-in Business Volume in collaboration with the Admin & Finance Manager.
• Monitor the budget and marketing costs in collaboration with the Customer Growth Marketing Manager

3: Prospect new M&E clients and Indirect partners

• Manage all commercial and contractual relations with the Indirect partners and MICE clients (negotiate contracts directly with the networks and supervise all contract signing).
• Identify appropriate clients based on relevant segmentation strategy and take prospect clients on village sites (if needed).
• Define, in accordance with the strategy of the BU and the Country appropriate levels of commission for Indirect partners.
• Build sustainable and successful relations with the agencies to achieve a fast reliable growth.

4: In a multichannel strategy work in partnership with all other department managers

• Build a common action plan with the Call Centre (VIP line, incentives with agencies presentation, training…), CMB (common clients…) and Marketing (trade marketing…).

• Help develop the B2B Sales skills of the call centre through various training programs.
• Collect and share information with all the management team of the market, the competition, industry information, clients, and product.

Why you should join us

At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.

The Club Med spirit is about accomplishment while living a unique experience.

If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!

Job Type:Permanent

Location: Istanbul

Starting date: 02/01/2025