Club Med Jobs - Job Offer - Guest Relation Agent

Job description
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A life-changing experience
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To ensure the satisfaction of each customer during his stay in the interest of earning his loyalty. To personalize the stay of each customer in respect of the marketing promise, notably based on his loyalty status. Is responsible for all information so that the stay goes well.

Perimeter: Guest Relations Service He reports to: Responsable Chargé de clientèle / Guest Relations Manager

TO ENSURE CUSTOMER SATISFACTION

? Follows up on the stay and the well-being of each customer

? Is available to the customer for all requests related to his stay at the village (room change, transport...) and away from the village (in respect of legislation in effect and ethics)

? Is attentive to any customer problem/complaint and proposes effective solutions

? Enters lodging and maintenance requests from customers into the computer system

? Provides daily follow-up on customer requests

? Respects standards related to customer loyalty status (pre-stay contact, arrival correspondence, active listening...)

? Provides support to the front reception team to facilitate the customer itinerary, by leaving his workstation and upon request from his manager

? Provides welcome and follow-up for VIPs by respecting the standards of Club Méditerranée

? Informs his manager about any dysfunction with the service or customer complaints

? Handles the management of lost and found objects TO ENSURE THE DIFFUSION OF PROPER INFORMATION

? Is perfectly familiar with all information concerning the village and its surroundings (pharmacy, tourism office, church...)

? Translates and diffuses (via all available and appropriate means), in real time, information that is relevant for the well-being and comfort of the customer.

? Streamlines the diffusion of information in a proactive manner to facilitate and simplify the customer itinerary.

TO PARTICIPATE IN ECONOMIC RESULTS

? Respects the budget allocated by his manager
? Follows the action plan to reach the objectives set by his manager (Additional sales)
? Makes suggestions to his manager to develop additional sales
? Customer Satisfaction
? Development of local sales
? Accuracy of information provided
? Pro-activeness in his relationship with the customer

Professional skills:
? Experience in hotel reception
? Experience in international customer relations
? Bac + 2 (2 years of studies after A-levels) in hotel services or tourism

Personal qualities:

? Good listening skills
? Service-oriented and good relational skills
? Proactive
? Upscale and professional behaviour
? Attentive to detail
? Ability to manage stress and conflict

IT and languages
? Proficient in Office
? Proficient in Outlook
? English level 4
? 2nd language Level 4
? 3rd language Level 4 desired

They talk about their job

Justine & Aline

G.O Guests Relations

You will join the Reception team

Hospitality is the very essence of life at our resorts. By joining the Reception team, you’ll have a key role to play, that of developing a high-quality customised relationship with our guests and offering them:

High service standards and an all-inclusive experience in an exceptional setting
Multilingual and multicultural staff speaking 3 foreign languages on average
Accommodation for 500 to 1,500 clients per week from all over the world

What is it living in a Resort

You can go and discover our Resorts established in the most beautiful parts of the world
You'll experience unique life moments with the guests and/or your G.O and G.E colleagues, with whom you’ll forge bonds for life
You'll have the opportunity to learn and develop with the seasons, discovering new jobs and new services
You'll belong to multi-cultural teams, which share the values of being kind and open-minded.

My CareerImagine your future career path

My Career

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