Business Control Manager Operation & Commercial

    Business Control Manager Operation & Commercial
    Job type

    Permanent contract



    Job reference



    With a direct report to the Director Business Control, North America the Business control Manager is responsible for the financial analysis of 3 to 4 NAM resorts (direct day-to-day management and consolidation of the NAM P&L), as well as 1 commercial Country.

    He/She participates actively to the construction of the budget & plans for future years.

     Location: Miami


    Responsible for 3 to 4 NAM resorts:

    • Identification of risks and opportunities (alerts his manager and Operation VP).  
    • Challenges forecasts, saving plans and action plans from villages and Operation VP.
    • Makes recommendations to improve the zone Operational Result. 
    • Co-leads with the Operation VP the monthly Business Reviews with each resort G5.
    • Challenges, mentors and trains resort Finance and Administration Managers. 
    • Perform internal control missions in the resorts and follow the village’s self-assessment campaign.

     Responsible for a Commercial Sales contributions for one country:

    • Manages directly the closing & forecast for the commercial country: prepares analysis of actual & forecast, builds /directs compilation of on-going forecasts (Topline, Marketing, fixed costs, …)
    • Analyzes results & provides recommendations to achieve targeted results
    • Delivers monthly financial & variance analysis reports & KPIs
    • Identifies risks & opportunities (alerts her/his manager and commercial VP)

    Contributes to transversal projects as and when required.

    Provides accurate & reliable custom reports/data for ad-hoc needs to support business decisions when required.


    Education and Experience

    • Bachelor’s degree in business / Finance

     Skills and competencies

    • Analytical skills, reporting skills
    • Attention to detail, rigor
    • Organization, time management, capacity to work within tight and changing deadlines, managing multiple projects at the same time while maintaining high level of effectiveness
    • Agility, proactivity, capacity to challenge and make recommendations
    • Interpersonal skills (intra-departmental work) & pedagogical skills
    • General Math & accounting skills
    • Advanced skills in Excel, PowerPoint, Word, Outlook
    • Hyperion Planning & Essbase/SmartView or similar financial tool, WebNafi is a plus
    • Prior experience in the travel industry and/or Business Control is a definite plus


    • Fluent in English, French is a plus


    • Able to think strategically
    • Highly detail-oriented, deadline-driven, thrives in a fast-paced work environment
    • Willingness to learn, positive attitude, open minded
    • High compatibility of character with the Club Med Spirit and perfect representation of the Club Med values: friendly, fun, multicultural, dynamic
    • Good listener and observer, with emotional intelligence
    • Pro-active
    • Good operational agility, with a strong sense of initiative


    Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Méditerranée has been the world leader on its market, and has developed a resolutely upscale, friendly and multicultural spirit. Club Med boasts 70 resorts located in the most beautiful sites in the world, a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness.

    There are 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) at Club Med, who work in the villages, but also at the Paris, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami headquarters, in the sales offices situated in dozens of countries and in travel agencies.

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    Carolyne Doyon
    CEO North America

    " Working for Club Med means a career with the pioneer of the all-inclusive concept. For over 70 years Club Med's portfolio, ambition, and success has grown thanks to the strength of our product, our business model and dynamic workforce. We are excited to offer you opportunities to join this successful team, to travel, to evolve, and collaborate with colleagues from around the world who all are driven by one core belief, that we are all #oneteam "

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