An ambassador of luxury : you are passionate about your job, you care about the smallest detail and you embody the very highest quality.
A personality open to others: you love human contact and sharing emotions.
A creator of experience : you know and surprise our customers, you personalise your attentions and make them feel unique.
Before the GM arrival, check that the whole Villa or Chalet apartment is ready (interior, exterior and proper functioning of the equipment in compliance with the standards and preferences known to customers and during the stay, ensure the cleaning and maintenance of the Villa or Chalet throughout the stay (Daily maintenance, housekeeping service, as new between 2 families).
Personalise the customer experience: - Be sensitive to the wishes, preferences and habits of the customer and take them into account systematically and discreetly throughout their stay ; day. - Pay special attention to children, giving them special consideration, adapted to their needs, age and nationality. - Receive customer feedback tactfully and elegantly and feed it back to your manager as a source of proposals.
Ensure the F&B: - Check the implementation and training of the included F&B services (breakfast & afternoon tea, dinner & menu, room service etc.) and those not included (lunch, barbecue, cocktail, etc.) by respecting service protocols, HACCP standards, service standards and GM preferences - Ensure the F&B and Butler service (included or on the menu), including the preparation, cooking, serving, and clearing.
By integrating Club Med Exclusive Collection , you will live the experience of a new luxury. The one that combines refinement, a sense of detail, the consideration of each of our customers with kindness, simplicity, authenticity, relationships and friendliness; the legendary Club Med. A luxury centred, above all, on people and experiences.
4 resort's assetss to respond to all your expectations, in terms of work: 100% Club Med Exclusive Collection Resorts, Club Med Exclusive Collection SPAces in our 4T Resorts, Villas and Chalets and our legendary 5 metre yacht.