An ambassador of luxury : you are passionate about your job, you care about the smallest detail and you embody the very highest quality.
A personality open to others: you love human contact and sharing emotions.
A creator of experience : you know and surprise our customers, you personalise your attentions and make them feel unique.
Prior to the arrival of GMs, check that the suite is ready in compliance with the standards and preferences known to customers.
Ensure the cleaning of the rooms before arrival / after departure, after any technical work, the courtesy rooms, rooms that have been empty for several days
Personalise the customer experience: be sensitive to the wishes, preferences and habits of the customer and take them into account systematically and discreetly throughout their stay.
Receive customer feedback tactfully and elegantly and feed it back to your manager as a source of proposals.
Pay specific attention to children, giving them special consideration, adapted to the needs of the child, their age and nationality.
Ensure the coherence of the atmospheric elements of the room, respecting the standards and preferences of GM: temperatures, odours, lights, noise etc.
Identify, respect and discreetly adapt to customers' habits and anticipate their needs (eg: consideration for the location of toiletries, ...)
By integrating Club Med Exclusive Collection , you will live the experience of a new luxury. The one that combines refinement, a sense of detail, the consideration of each of our clients with kindness, simplicity, authenticity, relationships and friendliness; the legendary Club Med. A luxury centred, above all, on people and experiences.
4 resort's assetss to respond to all your expectations, in terms of work: 100% Club Med Exclusive Collection Resorts, Club Med Exclusive Collection spaces in our 4T Resorts, Villas and Chalets and our legendary 5 metre yacht.
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