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Permanent contract
Londres
Offices
About our Business Unit
Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.
Job overview:
As a Travel Experience Designer, you will be responsible for:
assisting agents to make their own bookings on the Travel Agent website, as well as book.
contributing with your expertise to achieve sales objectives and customer satisfaction.
You will report to the Sales, Transport & Customer Care Manager and will be part of Sales team.
Main missions:
1) Be a key player in customer consideration
Welcome your client on the phone with a premium posture
Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process
Ensure the follow-up and the satisfaction of Clients
2) Create a customized travel experience
Collect / understand expectations and motivations of Clients
Make recommendations to create a tailor-made trip
Enhance destinations, products and the Club Med experience
3) Develop business activity
Develop your turnover by recruiting and retaining Clients as well as selling additional services
Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation)
Update and follow the commercial data (customer file, data catching, complaint tracking)
Skills and competencies we’re looking for:
Education level
You have a bachelor's degree or equivalent.
Experience
Good knowledge of travel and the tourism industry
Mastery of sales technics and negotiation skills
Knowledge of ski travel is a plus
Knowledge of Amadeus is also a plus
languages
You speak fluently english (mandatory). Speaking french is a plus.
Why you should join us:
At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.
The Club Med spirit is about accomplishment while living a unique experience.
If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!
Interviews
“Hello, my name is Arthur, I have been working at Club Med since January 2017 and I am now in charge... Read the article
Press
This innovative initiative, in line with the Club Med spirit of combining professional activity... Read the article
Events
To welcome future travellers, individuals or companies, as well as its partners, the group has taken... Read the article
" Working in our Europe and Africa Business Unit is accompanying each customer to their next successful Club Med experience. It's about creating a seamless, omnichannel customer journey. The BU will be responsible for bringing 9 new resorts to market over the next 3 years and will play a decisive role in the company's growth. "
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Permanent contract
