Key Account Manager

Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.

As a Key Account Manager, you will develop Indirect business (Travel Consortia, Retail, Independents, and MICE partners) within your area, in line with the Club Med strategy.

1: Build strong relationships and develop the business with existing key accounts identified within the trade, develop our image as a reliable and upmarket Tour Operator

• In line with the segmentation strategy, contribute towards selecting and developing High Potential agencies.
• Ensure and facilitate the sales fluidity and quality of customer service by following and sometimes managing agency requests and feedback.
• Follow up all high value bookings in your area.

2: Develop and animate the business, in line with the key sales priorities and the upmarket strategy

• Organize and structure the commercial planning.
• Optimize the budget available and structure the activity in accordance with the segmentation strategy.
• Explain the opening of sales seasons and accompany agencies with the sales tools (POS, sales argument, agent portal, website…)
• Gain a competitive edge on the market by animating and stimulating the business through incentives on overrides/commissions (per season), agency incentives (gift/holidays), concession offers, etc. 
• Train our partners on Club Med brands, products, activities and offers (services, promotions, sales arguments).

3: Ensure professional administration and organization.

• Update all visits and actions in Salesforce on a weekly basis
• Promote, train, and accompany the selected agencies on the Club Med Travel Agents portal.
• Ensure all partners receive accurate reporting on a regular basis.  

4: Identify new areas of business and opportunities to increase the sales of Club Med holiday’s

• Using “field knowledge” to help Marketing and the Head of Sales identify key regions with a high potential of “Club Med friendly” clientele
• Identify, with your manager, future partnerships within these key regions. 
• Support new key agencies by explaining the Club Med upmarket concept and provide them with the support, tools and knowledge needed to succeed.
• Inform the Customer Service Centre Manager of the new upmarket partnerships so that the Sales team approach can be adapted accordingly.

5: Accountable for the effective management e-distribution within his/her region

• Identify, with your manager, future partnerships that use an e-distribution model and acquiring them within the sourcing strategy.
• Working with e-distribution teams internally and externally to coordinate and resolve issues within the supply chain that affect Club Med products appearing on the desired website.

Education level

Master’s degree or equivalent.

Experience

• Experience in Tourism & hospitality and Business
• Proven success of developing partnerships and brand relevant partners within the tourism industry.
• Club Med range of services and products, B2B and B2C sales conditions, familiar with local industry commission rates, commercial agreements, and systems.
• You can use Microsoft Applications inc. Excel, Word, PowerPoint, Google Docs, and willingness to learn additional internal systems such as Salesforce and the Club Med booking engine. Proficient with online systems and booking tools.

languages

You speak fluently in English. French is a plus.

Why you should join us:

At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.

The Club Med spirit is about accomplishment while living a unique experience.

If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!