Call Center Sales Agent - Travel Experience Designer

    Call Center Sales Agent - Travel Experience Designer
    Job type

    Permanent contract



    Job reference


    This role suits someone who enjoys working in a fast-paced environment and for commission-based rewards. Club Med provides regular training as well as FAM trip visits to familiarise staff with the resorts.

    Club Med ensures that staff are well trained and kept up to date with internal systems and booking tools.

    You will deal with various departments within the company such as transport, customer relations and trade.

    • This role requires some weekend work (two Saturdays per month)

    • This role can be office based, or hybrid working after an Office based training period

    Mission 1: Provide the best customer service to clients

    • Welcome new and returning clients on the phone with a friendly, approachable, and helpful manner.

    • Create a personalised and lasting relationship with the client, by proactively supporting them throughout the enquiry or sale.

    • Ensure customer follow-up and satisfaction.

    Mission 2: Create a tailor-made travel experience

    • Establish and understand the expectations and needs of the client from the first interaction.

    • Create a tailor-made trip for the client based on their needs.

    • Provide excellent up to date knowledge of the company's resorts and destinations.

    • Establish and maintain a good working relationship with travel agents and deal with their requests by phone or email.

    Your profile:

    • Education: minimum A level or equivalent

    • Previous experience in a Travel sales or Travel consultant role. Ski knowledge is highly desirable.

    • Fluency in both written and spoken English is essential

    • Excellent phone manner and customer service skills

    • Passionate about travel • Team player

    • Self-motivated and well organised all-rounder other info

    • Customer oriented, argumentative skills, oral and written communication skills, good stress management

    Compensation package:

    • Monthly commission based on business volume sold (possibility to earn up to 30% of yearly salary)
    • 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)
    • Birthdays off
    • Half day on xmas eve and NYE
    • 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)
    • Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months (90 days per year)
    • Private Healthcare insurance
    • Pension scheme
    • 40% of office commute costs reimbursed each month
    • Annual Christmas party and other social events arranged by social committee as well as off-site team building.
    • Strong internal mobility and development opportunities

    Job Type: Permanent
    Location: London, UK (Wimbledon)

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    Anne Browaeys
    CEO France Europa Africa

    " Working in our Europe and Africa Business Unit is accompanying each customer to their next successful Club Med experience. It's about creating a seamless, omnichannel customer journey. The BU will be responsible for bringing 9 new resorts to market over the next 3 years and will play a decisive role in the company's growth. "

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