Welcome & Services Coordinator

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    Welcome & Services Coordinator
    Job type

    6 Months Contract



    The All Inclusive Career  Compensation package includes:
    • 6 months contract (renewable)
    • Round trip airfare covered
    • Room & board provided
    • Full access to all resort amenities
    • Competitive salary and healthcare package  

    Experience preferred

    The Welcome & Services coordinator He/she ensure full client satisfaction upon arrival and during their stay: he/she guarantees the respect of marketing promise related to client loyalty status and nationality; he/she has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.

    Your Are

    • Professional
    • Cheerful and enthusiastic
    • Diplomatic
    • Ability to talk in public
    • Excellent inter-personal skills
    • Good sense of service

    You will :

    • Assist clients professionally upon arrival and departure (check-in / check-out) and during their stay (room change, transport…)
    • Ensure a personalized welcome and accompaniment for all clients, depending on their loyalty status and nationality; and ensure a flawless stay
    • Know perfectly and share information regarding the village and its surroundings, standards, and products & services offered in the resort and by Club Med in general
    • Be proactive to communication information, translate documents and events in his/her native language if necessary
    • Handle daily request ensuring communication and follow up in order to smoothen client path as much as possible
    • Know and apply internal payment and billing policy, be responsible for any financial transaction made in his/her working area
    • Be involved in additional sales
    • Suggest improvements to his/her manager regarding daily operations and client experience
    • Assist new recruits in their training and for daily tasks
    • Fill in for Night Audit or night receptionist depending on needs established by Welcome & Services Manager


    They talk about their job

    Justine & Aline
    G.O Guests Relations
    Room Division Manager

    You will join the Reception team

    Hospitality is the very essence of life at our resorts. By joining the Reception team, you’ll have a key role to play, that of developing a high-quality customised relationship with our guests and offering them:

    • High service standards and an all-inclusive experience in an exceptional setting
    • Multilingual and multicultural staff speaking 3 foreign languages on average
    • Accommodation for 500 to 1,500 clients per week from all over the world

    What is it living in a Resort

    • You can go and discover our Resorts established in the most beautiful parts of the world
    • You'll experience unique life moments with the guests and/or your G.O and G.E colleagues, with whom you’ll forge bonds for life
    • You'll have the opportunity to learn and develop with the seasons, discovering new jobs and new services
    • You'll belong to multi-cultural teams, which share the values of being kind and open-minded.

    My CareerImagine your future career path

    My Career

    hanks to our Mycareer tool, you can visualize in a few clicks your career development opportunities at Club Med.

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