Club Med Jobs - Job Offer - Welcome & Services Coordinator

Job description
Testimonials
Working environment
Living environment
A life-changing experience
My Career

The Welcome & Services coordinator He/she ensure full client satisfaction upon arrival and during their stay: he/she guarantees the respect of marketing promise related to client loyalty status and nationality; he/she has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.

Your Are

Professional
Cheerful and enthusiastic
Diplomatic
Ability to talk in public
Excellent inter-personal skills
Good sense of service

You will :

Assist clients professionally upon arrival and departure (check-in / check-out) and during their stay (room change, transport…)
Ensure a personalized welcome and accompaniment for all clients, depending on their loyalty status and nationality; and ensure a flawless stay
Know perfectly and share information regarding the village and its surroundings, standards, and products & services offered in the resort and by Club Med in general
Be proactive to communication information, translate documents and events in his/her native language if necessary
Handle daily request ensuring communication and follow up in order to smoothen client path as much as possible
Know and apply internal payment and billing policy, be responsible for any financial transaction made in his/her working area
Be involved in additional sales
Suggest improvements to his/her manager regarding daily operations and client experience
Assist new recruits in their training and for daily tasks
Fill in for Night Audit or night receptionist depending on needs established by Welcome & Services Manager

They talk about their job

Justine & Aline

G.O Guests Relations

Xavier

Room Division Manager

You will join the Reception team

Hospitality is the very essence of life at our resorts. By joining the Reception team, you’ll have a key role to play, that of developing a high-quality customised relationship with our guests and offering them:

High service standards and an all-inclusive experience in an exceptional setting
Multilingual and multicultural staff speaking 3 foreign languages on average
Accommodation for 500 to 1,500 clients per week from all over the world

What is it living in a Resort

You can go and discover our Resorts established in the most beautiful parts of the world
You'll experience unique life moments with the guests and/or your G.O and G.E colleagues, with whom you’ll forge bonds for life
You'll have the opportunity to learn and develop with the seasons, discovering new jobs and new services
You'll belong to multi-cultural teams, which share the values of being kind and open-minded.

My CareerImagine your future career path

My Career

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