Welcome & Services Coordinator

    Welcome & Services Coordinator
    Job type

    job.sidebar.contract_types.CDD 6 Mois


    In one of our resorts in Mexico, Caribbean or Canada

    The All Inclusive Career  Compensation package includes:
    • 6 months contract (renewable)
    • Round trip airfare covered
    • Room & board provided
    • Full access to all resort amenities
    • Competitive salary and healthcare package  

    Experience preferred

    The Welcome & Services coordinator He/she ensure full client satisfaction upon arrival and during their stay: he/she guarantees the respect of marketing promise related to client loyalty status and nationality; he/she has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.

    Your Are

    • Professional
    • Cheerful and enthusiastic
    • Diplomatic
    • Ability to talk in public
    • Excellent inter-personal skills
    • Good sense of service

    You will :

    • Assist clients professionally upon arrival and departure (check-in / check-out) and during their stay (room change, transport…)
    • Ensure a personalized welcome and accompaniment for all clients, depending on their loyalty status and nationality; and ensure a flawless stay
    • Know perfectly and share information regarding the village and its surroundings, standards, and products & services offered in the resort and by Club Med in general
    • Be proactive to communication information, translate documents and events in his/her native language if necessary
    • Handle daily request ensuring communication and follow up in order to smoothen client path as much as possible
    • Know and apply internal payment and billing policy, be responsible for any financial transaction made in his/her working area
    • Be involved in additional sales
    • Suggest improvements to his/her manager regarding daily operations and client experience
    • Assist new recruits in their training and for daily tasks
    • Fill in for Night Audit or night receptionist depending on needs established by Welcome & Services Manager


    Frequently asked questions

    What is a Resort?

    See our "Work in Resorts" page

    What is a G.O, a G.E ?

    G.Os are Club Med's "Gentle Organizers", their mission is to ensure the activity of the Resort while providing unforgettable moments for the clients during their stay.  Beyond their job, our G.Os share moments of conviviality and forge links with our G.Ms. In the evening, they sometimes swap their work clothes for a suit, and perform on stage for those who want to reveal their talents.   The G.Es, or "Gentle Employees", have a sense of service and detail, particularly in the hotel, restaurant and maintenance trades.

    G.Os and G.Es are one and the same team working towards the same goal, that of satisfying our G.Ms!

    Can I choose the Resort I want to work in?

    Our Human Resources managers decide on the Resort to which you are assigned, depending on available positions and your skills (professional experience, foreign languages, qualifications, etc.)

    What is my accommodation like in the Resort ?

    Often, our employees are housed in double or triple rooms (2 or 3 closed sleeping areas, and a shared bathroom and toilet). In some Resorts, when the structure allows it, G.Os and G.Es can be housed alone.

    Do I need to pay for my accommodation?

    G.Os and G.Es make a financial contribution to their accommodation and their meals, depending on their contracts and location.

    Can I apply for more than one job?

    There's no need to apply for more than one job on our website. When our recruiters get in touch with you, you can share them your interest in other positions.

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