Welcome & Services Coordinator

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    Welcome & Services Coordinator
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    Job type

    6 Months Contract

    Location

    Montreal

    Details
    The All Inclusive Career  Compensation package includes:
    • 6 months contract (renewable)
    • Round trip airfare covered
    • Room & board provided
    • Full access to all resort amenities
    • Competitive salary and healthcare package  
    Experience

    Experience preferred

    The Welcome & Services coordinator He/she ensure full client satisfaction upon arrival and during their stay: he/she guarantees the respect of marketing promise related to client loyalty status and nationality; he/she has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.
     

    Your Are

    • Professional
    • Cheerful and enthusiastic
    • Diplomatic
    • Ability to talk in public
    • Excellent inter-personal skills
    • Good sense of service


    You will :

    • Assist clients professionally upon arrival and departure (check-in / check-out) and during their stay (room change, transport…)
    • Ensure a personalized welcome and accompaniment for all clients, depending on their loyalty status and nationality; and ensure a flawless stay
    • Know perfectly and share information regarding the village and its surroundings, standards, and products & services offered in the resort and by Club Med in general
    • Be proactive to communication information, translate documents and events in his/her native language if necessary
    • Handle daily request ensuring communication and follow up in order to smoothen client path as much as possible
    • Know and apply internal payment and billing policy, be responsible for any financial transaction made in his/her working area
    • Be involved in additional sales
    • Suggest improvements to his/her manager regarding daily operations and client experience
    • Assist new recruits in their training and for daily tasks
    • Fill in for Night Audit or night receptionist depending on needs established by Welcome & Services Manager

     

    They talk about their job

    Justine & Aline
    G.O Guests Relations
    Xavier
    Room Division Manager

    You will join the Reception team

    Hospitality is the very essence of life at our resorts. By joining the Reception team, you’ll have a key role to play, that of developing a high-quality customised relationship with our guests and offering them:

    • High service standards and an all-inclusive experience in an exceptional setting
    • Multilingual and multicultural staff speaking 3 foreign languages on average
    • Accommodation for 500 to 1,500 clients per week from all over the world

    What is it living in a Resort

    • You can go and discover our Resorts established in the most beautiful parts of the world
    • You'll experience unique life moments with the guests and/or your G.O and G.E colleagues, with whom you’ll forge bonds for life
    • You'll have the opportunity to learn and develop with the seasons, discovering new jobs and new services
    • You'll belong to multi-cultural teams, which share the values of being kind and open-minded.

    My CareerImagine your future career path

    My Career

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