"Multicultural and pioneering spirit, kindness, freedom, responsibility. You will be the ambassador of each of these values. It will be also in the heart of all the actions we choose to undertake to create the upmarket, friendly and multicultural Club Med we all dream about. But we aren’t going to simply watch this new Club Med be born, we’re going to build it ourselves, with all our strength, our conviction and our passion."

Henri Giscard D’Estaing
Marrakech, November 19^th 2004

Multicultural is... our difference and our pride
Being proud of ones origin, ones culture and taking pleasure in sharing it. Being open-minded, curious and enjoying a unique experience with our customers through the contact with people from different origins and religions.

Multicultural is... a team know-how
Improving oneself through the contact with others by sharing skills and know-how. Communicating and working in cohesion with a multicultural team.

Multicultural is... an attitude
Taking pleasure in getting to know other cultures. Adapting and showing flexibility and tolerance. Knowing how to manage different nationalities and capitalising on their assets

Freedom is... being autonomous
Integrating, training, delegating, and encouraging colleagues to be autonomous to obtain the best from them, developing joint responsibility and building our projects together.

Freedom is... trust
Respecting oneself and respecting others, allowing mistakes. Capitalising on ones mistakes to turn them into a success.

Freedom is... an driving force
Stimulating, involving, motivating, encouraging and developing colleagues’ creativity.

Freedom is... a freedom of choice for our customers
Offering a rich, varied service to our customers and giving them the choice to do something or nothing. Meeting exceptional people, enabling our customers to be themselves thanks to the G.Os and their personality.

Being kind is... being accessible
Being open and available. Giving your time.
Being warm and welcoming with customers and colleagues.

Being kind is... looking after others
Expressing oneself in a welcoming manner. Being helpful and honest. Knowing how to say no. Respecting people whatever their status and position of responsibility.

Being kind is... being professional, efficient and competent
Providing a quality service. Being gentle and refined in your approach with G.Ms and G.Os. Recognising the triumphs of your colleagues, small ones as well as big ones.

Being responsible is... organising, thinking ahead and making decisions
Managing with ones eyes and ears, favouring experience in the field and listening to ones team, customers and suppliers. Setting attainable objectives and providing the necessary support. Making decisions and sticking to them. Demanding rigour from oneself and from others when implementing them.

Being responsible is... being conscientious
Knowing that all my decisions have an impact on me, on others and on the company in the short and long term. Protecting colleagues and customers. Sharing necessary information with colleagues.

Being responsible is... setting a good example
Taking responsibility for decisions, recognising mistakes, dealing with them quickly. Knowing how to say things even disagreeable ones if that helps our advancement. Making ones actions and values true to those of Club Med.

Pioneer is... is our energy
Being passionate, being filled with wonder.
Fighting for ones ideas and defending them among ones peers.

Pioneer is... a state of mind
Experimenting with new ideas.
Daring to create surprise.
Knowing how to take risks.
Leaving one’s mark and being proud of it.

Pioneer is... listening
Listening to ones customers to spot trends, exploiting and developing them. Being curious and interested in others.

Pioneer, is creating difference, creating trust...
Being confident and aware of ones value. Valuing the ideas of ones colleagues and helping with their implementation.